Sales Manager
Oversaw merchandising, register activity, corporate sales, and customer service for a big box retail and corporate chain bookstore. Earned SBC service star for developing a highly successful café team.LEADERSHIP, TRAINING, AND INVENTORY MANAGEMENTAnalyzed data, ordered inventory, and maintained records. Oversaw timely inventory receipt, sorting, shelving, and maintenance. Expedited returns and fund recovery. Prepared for, executed, and reported inventory counts. Implemented and maintained business-wide Loss Prevention standards. SALES AND FINANCIAL MANAGEMENTDeveloped strategies. Drove sales and profitability by using financial, analytical, and project management skills. Developed reservation table concept, improving reservations so dramatically the strategy was implemented company wide. Created SBC first step sampling program which was expanded to all stores. Guided store from #7 to #1 positioned store in District in sales plan. Led the café from #13 to #1 District coffee bean sales. Prepared P&L reports.Improved corporate sales by 18% within 2 quarters and 54% in one year Promoted self-developed offsite event producing over $15,000 in sales, and improved on it 5 consecutive yearsMARKETING AND MERCHANDISINGDeveloped innovative marketing and merchandising programs. Ensured correct, timely, and standard-compliant marketing material placement and maintenance. Managed and led District in Loyalty Card program. Planned and oversaw store events. Established relationships with new and established authors. PERSONNEL MANAGEMENTInterviewed, hired, trained, mentored, and supervised sales associates. Built, led, and motivated teams. Optimized performance and timeliness. Communicated and implemented new policies and procedures. Analyzed job performance and optimized staff placements. Maintained and updated employee files.