Showed and leased apartment units to future residents with a high degree of customer service. Prepared and coordinated tours and model units. Developed and maintained an ongoing resident retention program under the direction of the property manager. Assisted the property manager with hosting resident events and functions at the property. Maintained occupancy standards at the highest level and provided the maximum level of service to the residents. Maximized occupancy through sales techniques and customer service. Assisted in community advertising preparation and maintain required online postings. Prepared, certified and maintained complete resident files in Entrata management system. Maintained professional communication with residents, applicants, and representatives of other companies. Drive sales and generate interest in the community by providing professional tours of luxury apartment homes, and amenities. Showed and leased homes in high-rise apartment complex with 350+ units, maintaining above 95% occupancy rate. Handled incoming calls and emails, qualifying prospective residents, determining their needs, and securing lease agreement.

Oversaw and supervised the completion of necessary paperwork for leasing and ensured proper customer service. Increased occupancy from 85% to 93%. Directed guided tours of each unit. Drafted legally sound and detailed lease agreements. Listed current vacancies on all pertinent platforms. Performed inspections prior to move-in and move-out. Scouted for perspective leases. Assisted in marketing for the property. Performed database management using Rent Manager and OneSite. Worked with a completely paper-less system utilizing all features of the newest OneSite and Rent Manager operating system. Input all prospective resident data into the Rent Manager and One-Site program and update as necessary. Worked closely with residents to maintain communication between man-agement and residents and assist in a multitude of administrative tasks. Manage quality communication, customer support and representation for each prospect.

Handled incoming and outgoing phone calls. Managed company emails. Created and maintained Excel spreadsheets for more the 30 properties with section 8 and housing voucher tenants. Managed and maintained maintenance ex-penses and invoices for all properties using Microsoft Office Suite and Yardi. Managed and Provided 24-hour cus-tomer maintenance text line to service to our tenants and clients for maintenance and other projects. Supervised and coordinated a maintenance teams for our properties in DC and Maryland. Coordinated projects with contractors for unit turnovers and having them ready for new tenants. Performed virtual and in person inspections with DC De-partment of Housing. Scheduled and performed unit showings with perspective tenants. Assisted in new tenant lease signings and orientation. Helped maintain our properties and keeping them up to city code. Insured that maintenance and other projects were completed in a timely manner and followed up with clients and tenants.

Worked with customers on making final payments and closing out accounts. Updated and maintained customer in-formation through company database and excel spreadsheet. Performed outgoing calls to customers for quality as-surance and to confirm appointments.

Handle incoming and outgoing phone calls. Managed company emails in Microsoft Outlook. Create and manage Excel spreadsheets for company supply orders. Managed and filed company invoices. Provide customer service for new and existing clients.

Performed auditing on invoices for client moves. Confer with team members about financial maters on specific moves. Review all invoices and pertaining documents. Rate invoices in Tariff software and compare. Approved final charges after ensuring all charges are approved.

Updated and maintained a food orders database in Excel. Performed data entry. Managed kitchen employees. Performed any office task needed for the kitchen office. Assisted in the enforcement of all USDA and FDA standards throughout the kitchen and with the handling of raw meat and fish. Performed pre-operations inspections daily. Updated weekly office reports for management staff. Inspected food shipments for quality and quantity on arrival.

Created, Updated and maintained a letters sent database in Excel. Performed data entry for IMRS Healthcare Data-base System on a daily basis to ensure project needs are met. Provided support for all project staff. Sent over two thousand letters and pre-paid mailers for consumers who need a coupon or are returning their purchased product for refund. Ordered and maintained supplies for all project needs. Scanned, Faxed and emailed documents in a timely mailer. Kept track of all coupons to insure constant supply. Scheduled pickups for consumers in Canada. Processed and mailed refunds to consumers. Disposed of all sensitive information following HIPAA guidelines.

Resolved trouble tickets using IT Service Management software (Remedy). Provided technical support to internal customers by phone. Destroyed and re-imaged hard drives throughout Human Resource Command. Updated and maintained computers in Customer Service Branch. Set up computer work stations for new employees. Managed IT Supply Room, procuring equipment for employees, updating property database, and preparing documents for transfer. Monitored equipment to detect problems and maintained standards of operation. Managed incoming and outgoing mail to other Army bases. As part of BRAC initiative, performed inventory control for printers in two buildings and escorted movers transporting printers to Fort Knox. Ensured destruction of over 1,000 hard drives according to Army protocol. Disposed of government paperwork in proper manner. Updated Supervisor weekly via email.