● Administer over 200 workers’ compensation claims on behalf of client from initial reporting to final resolution, by implementing actions plans to resolve claims, coordinating return-to-work efforts, negotiating settlements. ● Collaborate with legal counsel and risk management on complex claims valued over $50k, to resolve disputes, prepare cases, review depositions, assist in discovery, and minimize litigation risk.● Conduct thorough investigations by interviewing claimants, employers, witnesses, and medical professionals, as well as reviewing medical records and documentation to assess the legitimacy of claims.● Analyze claims data to determine maximum reserve exposure of each claim, identifying potential fraud, monitoring medical treatment, ensuring compliance with client expectations and state regulations.● Calculate compensation benefits, including temporary or permanent disability payments, based on injury severity, wage statements, employment history, and medical reports.

● Increase store profits by administering online orders before expected delivery timeframe, strengthening departments time performance, and boosting employee rating.● Promote customer sign-ups for Amazon’s shopping technology by explaining the advantages and enhancing customer checkout experience.● Adapt to department changes to improve daily operations, interfacing with customers to offer recommendations on Amazon products.

● Coordinated with managers to evaluate merchandise market plans, exceeding store growth standards. ● Surpassed previous sales targets during holiday season by utilizing product knowledge for best product recommendations, generating more than $50,000 in weekly sales. ● Interacted with customers while operating store’s point of sale system to accurately process cashier payments, exchanges, and refunds.

● Guided a team of 20 employees to enhance workplace conditions and organized scheduling hours, while being responsible for confidential employee records. ● Initiated corrective actions against employees violating the code of conduct, resolving guest concerns to strengthen guest relations, and receiving positive feedback from management. ● Developed new employees on communicating effectively with first responders and hospital physicians, building relationship gaps between hospital departments.

● Co-facilitated visitation arrangements by conducting 100 plus phone calls to nurses’ stations per shift along with providing language translation, leading to an increase in satisfaction among Spanish speakers.

● Established a customer-oriented environment, greeted visitors, answered inquiries, and provided suggestions.● Collaborated with department managers on methods to exceed customer service, raising online ratings.● Investigated employee incidents and guest misconduct by interviewing all parties using a CCTV camera system for accurate decision making.

● Prepared a complete report of the auctioned vehicles for labor and repair estimates.● Monitored the progress of each vehicle throughout the day and updated vehicle information to meet owners' sales expectations. ● Assisted owner with the sale posting of the vehicles by using platforms such as Offerup, Marketplace, and Carfax.

● Memorized food menu to improve customer satisfaction by providing the best recommendation to increase restaurant sales. ● Assisted restaurant servers by organizing table settings, preparing food orders, and implementing Denny's food quality standards.● Operated the restaurant cashier system to finalize customer billing and resolve restaurant complaints.