Christopher B. Email & Phone Number

Long Beach, California, United States

● Administer over 200 workers’ compensation claims on behalf of client from initial reporting to final resolution, by implementing actions plans to resolve claims, coordinating return-to-work efforts, negotiating settlements. ● Collaborate with legal counsel and risk management on complex claims valued over $50k, to resolve disputes, prepare cases, review depositions, assist in discovery, and minimize litigation risk.● Conduct thorough investigations by interviewing claimants, employers, witnesses, and medical professionals, as well as reviewing medical records and documentation to assess the legitimacy of claims.● Analyze claims data to determine maximum reserve exposure of each claim, identifying potential fraud, monitoring medical treatment, ensuring compliance with client expectations and state regulations.● Calculate compensation benefits, including temporary or permanent disability payments, based on injury severity, wage statements, employment history, and medical reports.

Cerritos, California, United States

● Increase store profits by administering online orders before expected delivery timeframe, strengthening departments time performance, and boosting employee rating.● Promote customer sign-ups for Amazon’s shopping technology by explaining the advantages and enhancing customer checkout experience.● Adapt to department changes to improve daily operations, interfacing with customers to offer recommendations on Amazon products.

Downey, California, United States

● Coordinated with managers to evaluate merchandise market plans, exceeding store growth standards. ● Surpassed previous sales targets during holiday season by utilizing product knowledge for best product recommendations, generating more than $50,000 in weekly sales. ● Interacted with customers while operating store’s point of sale system to accurately process cashier payments, exchanges, and refunds.

Torrance, California, United States

● Guided a team of 20 employees to enhance workplace conditions and organized scheduling hours, while being responsible for confidential employee records. ● Initiated corrective actions against employees violating the code of conduct, resolving guest concerns to strengthen guest relations, and receiving positive feedback from management. ● Developed new employees on communicating effectively with first responders and hospital physicians, building relationship gaps between hospital departments.

Torrance, California, United States

● Co-facilitated visitation arrangements by conducting 100 plus phone calls to nurses’ stations per shift along with providing language translation, leading to an increase in satisfaction among Spanish speakers.

Los Angeles, Ca

● Established a customer-oriented environment, greeted visitors, answered inquiries, and provided suggestions.● Collaborated with department managers on methods to exceed customer service, raising online ratings.● Investigated employee incidents and guest misconduct by interviewing all parties using a CCTV camera system for accurate decision making.

Los Angeles, California, United States

● Prepared a complete report of the auctioned vehicles for labor and repair estimates.● Monitored the progress of each vehicle throughout the day and updated vehicle information to meet owners' sales expectations. ● Assisted owner with the sale posting of the vehicles by using platforms such as Offerup, Marketplace, and Carfax.

Los Angeles, California, United States

● Memorized food menu to improve customer satisfaction by providing the best recommendation to increase restaurant sales. ● Assisted restaurant servers by organizing table settings, preparing food orders, and implementing Denny's food quality standards.● Operated the restaurant cashier system to finalize customer billing and resolve restaurant complaints.

Bachelor Of Science - Bs, Finance Analysis And Human Resource Management

High School Diploma, Math, Science, And Engineering Academy