Christopher Bennett Email & Phone Number

Customer Service-driven Operations Manager, Account lead, and Client Engagement specialist with strong communication skills and a solid, goal-oriented vision. -Leadership & Performance: Proven ability to enhance client relationships, communicate clear objectives and expectation across the business, drive enterprise performance to hit and maintain desired targets, with a goal to further grow the business.-Account Management: Launched, built, and managed Starbucks Specialty accounts for Switchboard and Partner Contact Center. While doing so I also managed several specialty lines of business for Starbucks including Business to Business (large gift card sales), Escalations Specialty Team (escalated questions and calls), Claims Relations (injury and illness issues). Responsibilities within these lines of business included onboarding, training, developing, evaluating, and leading teams of up to 100. Exceptional organizational skills.-Formally recognized by company/client executives for taking initiative and going above and beyond.-Managed teams both in the brick-and-mortar environment, while also assisting with a Work at Home objective while managing during the Covid Pandemic.-Created formal call flows that have been recognized by client due to the traction and success gained from their use.

Listed skills include Customer Service, Social Media, Blogging, Sales, and 7 others.