Christopher Bennett Email & Phone Number

Nasa Gsfc Wff, Wallops Island, Va

Responsible for managing projects related to or requiring Network/IT integration and developing andimplementing associated engineering project milestones.Supported the completion of the next generation Range Mission Network project for Wallops Island,VA; which included the design and replacement of over 168+ pieces of Cisco network equipment.Developed, implemented and maintained new or existing IT applications or procedures to supportorganizational goals in alignment of agency/center wide initiatives while adhering to industryestablished practices and applicable government policies.Successfully completed the replacement of Range Mission Network infrastructure for Poker FlatResearch Range, AK; including the single-handed configuration and installation of over 27+ pieces ofCisco network equipment under strict timeline requirements.Created and maintained comprehensive technical documentation detailing the architecture andoperations of network/system assets; created detailed topology maps, boundary diagrams, data flowdrawings, master device lists, and records pertaining to used TCP/IP protocols.Conduct on-console Network/IT support for all activities related to launch operations conducted atWallops Flight Facility; provide immediate assistance with troubleshooting and resolving complicationsto achieve mission success.Manage over 200 Cisco routers/switches, 208 Windows Servers & Desktop PCs with a total of more than1600 endpoint devices across multiple locations and regions.Serve as an IT SME and advise on the implementation of beneficial new technology or practices.

Nasa Gsfc Wff, Wallops Island, Va

Support the sustainment, design and engineering of project milestones that rely on network engineering and IT security expertise and representation.Produce and maintain detailed engineering documentation for efficient network ecology; to include topology and boundary diagrams, data flow drawings, master device lists, and records of TCP/IP protocols and services in use.Support network and IT security activities for launch projects and operations to achieve mission success.Directly responsible for the administration, monitoring and sustainment of 230+ Cisco devices and 1600+ endpoints.Perform network maintenance, including system upgrades, patches, hot fixes and backup.Configure, install, and implement into production network devices and services (switches, routers, firewalls).Design and develop multiple fresh installation deployments of SolarWinds products and services.Ability to provide technical expertise and direction in a timely, precise manner.Track and evaluate system inventory and life-cycle requirements of software, network equipment, technology design evaluations and refreshment.Produce documentation and information reports on network and system status.Evaluate and implement IT Security tools and procedures as directed by Agency guidelines and system security plans.Work directly with endpoint users and operations staff to implement systems, troubleshoot problem resolution and achieve project milestones and mission success.Monitor network health, status and performance metrics to ensure efficacy of system availability and reliability. Detect, review and provide appropriate documentation on network and system vulnerabilities by assessing infrastructure and the tracking of potential threats or areas of remediation.Directly involved in system disaster recovery planning and testing and writing operational procedures.

Salisbury, Md

Provide level tier-2 network troubleshooting direction and support for a Cisco enterprise environment.Monitor and provide enterprise Information Security threat interdiction and prevention duties; including the identification, tracking, denial of access and remediation of compromised user accounts, devices and equipment.Schedule, configure and deploy operating system and firmware upgrades on production infrastructure, including Cisco, Steelhead Riverbed, Cradlepoint, and Struxureware APC UPS products, services and devices.Coordinate and manage change and asset control in accordance with company policy.Proactively monitor, manage, troubleshoot and restore voice and data circuits, including T1’s, MPLS, and PRI’s.Utilize Cisco IOS enabled routers, switches, firewalls, access points, load balancers and wireless bridges to facilitate infrastructure needs and services.Isolate and troubleshoot Layer 2 & 3 network problems, investigate service outages, open trouble tickets, and take necessary actions for service restoration.Utilize various network management monitoring platforms and applications, including SolarWinds Orion and its associated domains; IPAM, NPM, SAM, NCM, UDP, NTM and LEM.Respond to various types of mission critical network and application events and escalate accordingly with established protocols and procedures.Enable, disable, configure and investigate switch ports, vlans, access lists, access points and wireless controllers.Work with other inter-organizational tiers and groups to provide Tier-2 troubleshooting and networking support.Coordinate, escalate, and resolve various service impacting related issues with third party carriers, vendors and field service technicians.Utilize out of band management resources such as Cradlepoint and POTS dial-in modems to remotely troubleshoot and diagnose network disruptions and outages.Monitor and manage WAN optimization with Riverbed Steelhead appliance solutions.

Proactively monitor, manage, troubleshoot and restore voice and data circuits, including MPLS, T1 and PRI’s.Utilized Cisco IOS enabled routers, switches, firewalls, wireless bridges, load balancers, and access points.Isolate and troubleshoot network incidents, investigate service outages, open trouble tickets and take necessary actions for service restorations.Utilize various network management and monitoring platforms and applications including SolarWinds Orion and its associated domains; IPAM, NPM, SAM, NCM, UDP, and LEM.Respond to various types of mission critical network and application events and escalate accordingly with established procedures and protocols.Provide tier-2 networking escalation and troubleshooting support for inter-company groups and individuals.Provide tier-1 Help Desk support during off hours and downtime on various application resources; including Active Directory, ADP, Citrix, Kronos, Maximo, SAP, VMware, MobilePass, EAM Infor, Microsoft Office 365 and its affiliated applications.Coordinate, escalate, and resolve various service impacting related issues with third party carriers, vendors, and field service technicians.Perform disaster recovery actions; including database backups and offsite tape rotations.Manage security requests for permissions to access the network infrastructure and various applications and services of Perdue Farms LLC.Quickly address forms of potential information security threats to the network, including the tracking and denial of compromised devices and equipment.Entrusted with the management and printing of highly sensitive information and materials; such as checks and account information and details.Assist Operations Management in writing and implementing team procedures, toolkits and documentation.Mentor, train and guide new associates and colleagues in the various established procedures and workflow of the Network Operations Center.

Cambridge, Maryland

Monitor, manage and troubleshoot network related issues and equipment; including Cisco and Dell routers and switches.Install, configure and integrate IP PoE cameras security systems; including JailTracker.Setup, maintain and troubleshoot various Windows based workstations.Work with third party vendors, such as Dell and Verizon to facilitate repairs of client equipment.Diagnose and troubleshoot faulty or failing PC hardware components and peripherals; including RAM, hard drives, NIC cards, CPU and PSU modules.