Christopher Berkey Email & Phone Number

Oakland, California, United States

San Francisco Bay Area

Duties include skip tracing delinquent automobile finance accounts, coordinating repossessions and performing final account reviews to prevent charge-off losses while maintaining compliance with FDCPA and other state and federal requirements.

San Francisco Bay Area

Was responsible for servicing credit lines used by auto dealers to purchase inventory from manufacturers, other dealers and auctions. Worked with outside auditors to ensure dealer compliance with finance agreements. Collected on past due dealer payments and overdrawn credit lines. Developed and maintained positive relationships with both external and internal customers. Assisted the discounting department by verifying and entering consumer contracts prior to funding.

Was responsible for a team of roughly ten call center associates. Conducted monthly call monitoring and training sessions and customized action plans to each associate’s needs. Successfully created and implemented motivational exercises on a daily and monthly basis to create competition and spur productivity.

Serviced delinquent automobile finance accounts by collecting payments and assigning accounts for repossession when necessary.

Made collections calls on delinquent automobile finance accounts by collecting payments, making payment arrangements and offering payment extensions or deferrals when appropriate.

Assisted automobile finance customers with a wide variety of requests including title and registration, ACH payment inquiries, due date changes, explanation of contract terms and customer complaints in a busy call center environment.

Education record

Education record