Recruited to NTY to drive staff development and improve store operations for the Clothes Mentor brand. Oversaw the brand operations of 138 stores nation-wide with total sales volume of $84.3 Million. Led and trained a team of 4 to 5 Franchise Business Consultants. Developed business plans, trained on profit loss analysis and balance sheet optimization. Facilitated field visits and held Franchise Business Consultants accountable through pre/post visit assessments.* Redesigned visit process for Franchise Business Consultants that focused on financials, inventory management and marketing to drive improved store performance* Developed and implemented conference workshops to ensure continuity and structure between all topics* Restructured the inventory management program by implementing an automated program to free up time for the franchisee to focus on inventory needs* Successfully turned underperforming stores from negative sales increase to double digit positive sales increase through proper inventory management and expense control

Promoted to Brand Director for Plato’s Closet overseeing 450 stores in the US and Canada with sales of $460 million. Managed a team of 8 direct reports. Developed and maintained strong franchisee, field operation and franchisor relationships. Created and implemented brand strategy and initiatives. Executed brand consistency with field operation staff, training and marketing departments leading to overall brand success. Drove profitability through consulting Field Operations Managers on; profit and loss, balance sheet review, business plan development, inventory and sales analysis, computer reporting functionality, partnering with franchisees, and store visit processes.

Supported 40 to 50 stores consulting in all areas of small business. Developed business plans, analyzed financial statements, curated floor presentation, managed buying, customer service and inventory management. Developed strong partnerships with franchisees and quickly gained their trust. Consistently achieved double digit sales growth in assigned regions.

Oversaw department managers and staff in daily operation and sales goals. Managed HR functions, training and development, shipping and receiving, merchandising, sales promotions, customer service and resolution. Led a customer focused culture by collaborating and communicating expectations with department leaders and holding the team accountable for driving results. Promoted several times during my tenure with Sears based on exceptional performance and strong business results. Promoted from Sales Manager to Operations Manager and newly created role of Marketing Manager.

Recruited, trained and led staff of 130 plus employees. Ensured timely product flow from receiving to sales floor. Insured profitable store operations through appropriate scheduling of hours, setting and managing budgets, and implementing performance evaluations and merit increases.

Created and implemented numerous annual merchandise plans. Negotiated purchases with suppliers and controlled inventory flow through pricing, presentation, replenishment and markdowns. Realized a high performance rating, particularly in sales margins and sales of merchandise selections.