Christopher Berriman

Christopher Berriman Email and Phone Number

Trainer at The Samaritans @ The Samaritans
london, greater london, united kingdom
Christopher Berriman's Location
London, England, United Kingdom, United Kingdom
Christopher Berriman's Contact Details

Christopher Berriman personal email

About Christopher Berriman

Professional, capable and enthusiastic CIPD and TAP certified trainer with exceptional interpersonal skills. Organised, friendly and possessing the experience and ability to create, prepare and deliver essential training. Committed and versatile individual with the ability to instil confidence in those from various backgrounds and competencies. Specialities: training delivery and design, creating training materials, delivering corporate induction, mentoring, coaching, goal setting, human resources, recruiting, creating reports, safety, sales, staff development, supervisory skills, strong IT skills (word, excel, powerpoint, photoshop, databases).

Christopher Berriman's Current Company Details
The Samaritans

The Samaritans

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Trainer at The Samaritans
london, greater london, united kingdom
Website:
london-counseling.com
Employees:
24
Christopher Berriman Work Experience Details
  • The Samaritans
    Trainer At The Samaritans
    The Samaritans Apr 2018 - Present
    Ewell, London
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  • Govia Thameslink Railway Limited
    Change Agent
    Govia Thameslink Railway Limited May 2017 - Apr 2018
    London, United Kingdom
    Working with station teams to develop and embed the operating principles required for successful performance.Engage and motivate GTR staff to create a culture of consistently high performance, necessary to meet the Thameslink Programme objectives.Deliver a high profile service, mentoring and supporting staff performance, monitoring standards, talking to staff and building relationships.
  • Gtr (Govia Thameslink Railway)
    Vocational Learning Specialist
    Gtr (Govia Thameslink Railway) Nov 2015 - May 2017
    Streatham Hill, Kentish Town, East Croydon
    Design and deliver customer service training
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  • First Group
    Customer Services Trainer
    First Group Jun 2011 - Nov 2015
    Old Street, London
    Customer Service Trainer for one of the biggest transport franchises in the UK - First Capital Connect.
  • Car Giant Limited
    Management Development
    Car Giant Limited Mar 2011 - Jun 2011
    London, United Kingdom
    • Liaised with Directors on training to support policy change• Coached Sales Managers in 1-2-1 performance management reviews with Sales Advisors• Evaluated and updated training materials by analysing performance
  • Ealing Community Volunteer Service
    Volunteer Advisor
    Ealing Community Volunteer Service Oct 2009 - Jun 2011
    Interview and encourage prospective volunteers about the next step(s) to take Liaise with organisations providing opportunities to ensure details are correctAddressed Volunteer Co-ordinator Forum regarding Access To Volunteering Fund
  • Car Giant
    Customer Follow-Up Operative
    Car Giant Apr 2009 - Sep 2009
    When training budget drastically cut at start of 2009 was seconded to the Call Centre with the hope of future re-engagement back into the Car Giant Training Department) Communicated with recent customers to ask them about their experience Made +100 calls a day encouraging customers' return which generated +£700k salesResolved customers' enquiries / complaints efficiently
  • Car Giant
    Training And Compliance Officer
    Car Giant Oct 2006 - Apr 2009
    Organised, designed and delivered H & S reporting system to all ManagersMonitored and fedback on quality of Collections and Call Centre calls improving scores by 20%Built two sets of courses for all Sales Managers re. Coaching, Delegation and Goal SettingRe-designed / scheduled Sales Advisor course - Role Plays, E-Learning, and Handbooks
  • Car Giant
    Training And Compliance Officer
    Car Giant Oct 2006 - Apr 2009
    Trained every new Sales Advisor (c. 200 over 2.5 years)Performed company induction - welcome, policies and procedures, health and safety Designed and delivered sessions for various departments - Sales, Collections, ManagersDelivered Financial Services Authority compliant sessions for all staff who deal with insuranceConducted Sales Advisor assessment after 3 weeks with +95% successMonitored Sales Advisors figures and gave coaching to improve compliance and salesContributed to recruitment process by interviewing candidates
  • Tie Rack
    Training Officer
    Tie Rack Mar 2003 - Oct 2006
    Designed and Delivered Training programme to all Managers and Supervisors (c. 300 delegates over 3 years) regarding Sales, Supervision, Management and Planning Worked closely with Managers re. staff development visiting the Airport stores weeklyIntroduced system for monitoring companywide completion of Training materials improving return rates by over 30%Designed and Delivered for Human Resources Department course covering Company Procedures - Disciplinaries, general conduct and ethics

Christopher Berriman Skills

Recruiting Training Human Resources Management Coaching Performance Management Retail Interviews Sales Customer Service Project Planning Staff Development Microsoft Office Budgets Microsoft Excel Policy Microsoft Word Sales Management Time Management Interviewing

Christopher Berriman Education Details

Frequently Asked Questions about Christopher Berriman

What company does Christopher Berriman work for?

Christopher Berriman works for The Samaritans

What is Christopher Berriman's role at the current company?

Christopher Berriman's current role is Trainer at The Samaritans.

What is Christopher Berriman's email address?

Christopher Berriman's email address is ch****@****ail.com

What schools did Christopher Berriman attend?

Christopher Berriman attended Uxbridge College, University Of The West Of England, St.ives School, Plymouth College Of Further Education.

What are some of Christopher Berriman's interests?

Christopher Berriman has interest in Animal Welfare, Environment, Arts And Culture, Health.

What skills is Christopher Berriman known for?

Christopher Berriman has skills like Recruiting, Training, Human Resources, Management, Coaching, Performance Management, Retail, Interviews, Sales, Customer Service, Project Planning, Staff Development.

Who are Christopher Berriman's colleagues?

Christopher Berriman's colleagues are Shernaz Doctor, Rosemary Mccracken, Richard Mountford, Hannah Langdon, Essei Barcroft, Elizabeth Howson (Nee Moore), Kristy Woolley.

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