Christopher Bisgrove Email & Phone Number

Peoria, Az, Us

Champion the leadership learning design and delivery experience across Honeywell Aerospace. Partner with cross functional leaders/teams and HR Services to enable sustainable learning, organizational growth, and talent development for 1200+ managers and directors. Lead onboarding learning activities. Transform company culture promoting an engaged and empowered workforce. Data analytics driven continuous improvement to lead productive change.o Technical Leadership Development Program (TLDP) initiative architect for 400+ global leaders annually across Honeywell Aerospace engineering. Four distinct leadership modules with 1-3 day face-to-face classroom sessions for managers/directors: leadership skills, business acumen, process/project management, better conversations, talent development, cultural awareness, executive levers, performance management, change leadership, and more. Net Promoter Score (NPS) 80—world class. o Led Honeywell Aerospace CEO directed expansion of leadership programs for 1200+ worldwide managers and directors. Partnered with executive leadership team; C-Level, presidents, VPs; developed radically successful e-learning/face-to-face leadership curriculum to meet growth demands. NPS 82—world class.

Phoenix, Arizona Area

Promote bottom-line client performance advancement using master trainer concepts to change culture and achieve/sustain results at enterprise levels: DIRECTV, AT&T, Direct Energy, Ring.com, and Century Link. Partner with stakeholders and functional area representatives following ADDIE models to establish business objectives and learning strategies to drive business results. Assess and address leadership development, organizational alignment, customer access strategy, quality assurance, performance management, employee engagement, customer feedback, and process improvement. Develop and deliver instructor-led and virtual/online training programs and learning solutions. Utilize key performance indicators (KPI) data to track objective attainment of training programs. Evaluate training standards and ensure effective transfer of knowledge.o Propelled assigned DIRECTV vendor partner Best-In-Class ranking from 15 (of 18) to #1 in five months. Instituted data driven processes and root cause analysis to attack first things first. Implemented adult learning principles to champion leadership and skill development success of 165 vendor personnel. Developed metrics to measure the success and on-going improvement of training initiatives. Improved site close rates 48% netting an extra 239 sales per day--$478K in daily revenue gains.o Thrived at training content development and delivery in fast-paced matrixed environments. Led RCDA University initiative to implement nationwide contact center Train-the-Trainer success concepts. o Championed Ring.com Customer Care new employee and leadership certification programs. Architected ground-up learning programs including Adobe Captivate eLearning tools and Learning Management Systems (LMS) content and processes. Quadrupled employee on-boarding capacity and grew staff from 190 to 600+ in three months--with simultaneous improvement to four strategic KPIs.

Phoenix, Arizona Area

Drive business activities including recruiting, hiring, training, Project Management Office (PMO) and operational execution, and strategic planning activities for a nationwide technology services company. P&L ownership of southern USA data center, contact center, and commercial operations. Lead vision casting and strategy for the corporate training experience and oversee the formal certification and accreditation of training programs. Establish a growth mindset and support the career growth and development of matrixed team members. I was hired to expand the business, implement sustainable leadership training and operations systems, and improve profitability—we did it.o Increased revenue budget from $15M to $45M in four years and at 12% net income. Directed engagement efforts and led contract negotiations with several Fortune 500 companies. Net new customers and increased sales: Boeing Aerospace Company, Morgan Stanley, Symantec, DIRECTV, LinkedIn, and more. o Implemented SalesForce.com CRM monitoring tools to track and assess sales activity and to forecast operations resource requirements. Re-wrote sales plan to incent net new customer growth. 300% revenue growth was planned and anticipated.o Led curriculum development and facilitated leadership coursework to fuel leadership needs necessitated by growth. Company six-month leadership program focused on leadership, communication, and company business principles. Met the leadership challenge head on and minimized reliance on market availability of capable leaders to fuel and sustain expansion.o Championed corporate technician apprentice training program including State of Arizona sponsorship. Achieved Arizona Department of Economic Security certification and funding. Includes detailed academic and on-the-job training requirements and schedule. Promotes professional development, state certification, and improved quality workmanship. Everyone wins—employees, customers, and company.

Responsible for recruiting, training, and deployment of technical resources for personnel in multiple communications disciplines for a three-state education and technology company: structured copper and fiber optic cabling, network engineering, and LAN/WAN security for numerous voice, video/surveillance, wireless, and data applications. Lead interdepartmental coordination to ensure safety, project schedule adherence, profitability and goal attainment. Oversee education, certification, and professional development of sales, finance, and operations team members. Lead activities to build and maintain vendor, partner, and customer relationships. Coordinate strategic planning and develop/execute annual $1.4 million administrative operations and facilities budget. Negotiate and approve subcontractor agreements. Ensure compliance with scopes of work and safety standards. Day-to-day P&L oversight of all company enterprise operations.o Stewardship and growth management of largest company division achieved three annual customer satisfaction and net income records in second through fourth years as Training and Operations Director. o Developed robust company subcontracting and vendor management capability and procedures. Standardized and streamlined partner engagement and quality verification activities. Enormous gains in deployment capability and customer service responsiveness.o Directed 18-month company-wide process management system migration and training implementation program. Applying established Six Sigma principles, streamlined seven distinct business applications into two. Substantial analysis, profit, training, and recognition improvement opportunities.o Established DeVry University and Arizona State University intern program partnerships. Interns work side-by-side with PMO teams and completed real-world project work toward university degree programs.

Directed F-16 flying training, maintenance, security, budget, facilities, supply, and support operations for 60 instructor and student pilots and 210 support personnel. Executed annual $22 million training program budget to the penny. Responsible for learning roadmap, curriculum development, and success metrics as well as aircraft, IT infrastructure, and real property worth $860 million. Established and implemented policies to ensure professional development of 60 degreed learning professionals. F-16 instructor pilot and flight examiner.

B.S., Industrial Engineering And Operations Research, 3.6

Master Of Business Administration - Mba, Information Systems, 4.0