Christopher Bourque Email & Phone Number

New England

Framingham, MA

• Sr. Engineer, Field Service MassSpec 1/24/2005 - Present
• Provide high quality services to customers and participate in the installation, repair and maintenance of instrumentation at customer sites.
• This activity includes but is not limited to field support of AB Sciex quadrupole and ion-trap instruments as well as associated HPLC systems supported by AB Sciex instruments.
• Field Engineers will also provide training to customers and verify the operational performance and data quality of systems in order to contribute to our overall team success.
• Delivers highly professional Service activities in all areas (installation and associated training, maintenance, repairs, assistance etc.) in order to provide an optimum Service support.
• Contributes to achieve specific Service related targets as defined for revenues, profit, service order volume, etc. - while complying with internal rules and practices.

• Reported to the Director of Manufacturing with fifteen direct reports.
• Responsible for shipment of $1.2 million of MKS products each month
• Train Manufacturing and Field Service technicians in new products, processes and software.
• Acquisition Team Coordinator for manufacturing relocation for West Coast to East Coast.
• Responsible for production floor layout and process flow.
• Constructed and maintained database for process monitoring and continuous improvement.

• Performed mechanical assembly, and final testing of Inertial Gyros within a class 10K cleanroom.
• Preformed electrical wiring and assembly operations to detailed government specifications: including the ability to read and interpret Quality Assurance Standards/Blueprints, and diagrams.
• Performed troubleshooting and repair of manufacturing assemblies at various stages.
• Trained new employees and assisted existing personnel with troubleshooting techniques.

As, Mechanical Engineering

Certificate In Basic And Advanced Electronics, Industrial Electronics Technology/Technician