Christopher Bourque Email & Phone Number

New England

Framingham, Ma

Sr. Engineer, Field Service MassSpec 1/24/2005 - Present• Provide high quality services to customers and participate in the installation, repair and maintenance of instrumentation at customer sites.• This activity includes but is not limited to field support of AB Sciex quadrupole and ion-trap instruments as well as associated HPLC systems supported by AB Sciex instruments. • Field Engineers will also provide training to customers and verify the operational performance and data quality of systems in order to contribute to our overall team success. • Delivers highly professional Service activities in all areas (installation and associated training, maintenance, repairs, assistance etc.) in order to provide an optimum Service support.• Contributes to achieve specific Service related targets as defined for revenues, profit, service order volume, etc. - while complying with internal rules and practices.• Utilization of the procedures as appropriate. Assures own related asset management including spare parts stock, company car, telephone, tools, software, calibration of own equipment, computers, literature etc.• Coordinates own work schedule with relevant partners (service coordinator, team leader, colleagues).Service Product Managers (SPM's): 12/01/2000 – 1/23/2005SPM’s are responsible for the service component of new instrument development, OEM product development and managing the service costs associated with all products throughout the product lifecycle. The SPM Manager will have close collaborative interactions with field teams and internal groups ensuring the proper flow of information between the field and internal groups. Specialist 3, Product Support: 5/18/1998 – 11/30/2000• Provided high quality services to Demo Lab and Customer Training Labs participate in the installation, repair and maintenance of instrumentation Demo Labs sites worldwide.

Reported to the Director of Manufacturing with fifteen direct reports.• Responsible for shipment of $1.2 million of MKS products each month• Train Manufacturing and Field Service technicians in new products, processes and software.• Acquisition Team Coordinator for manufacturing relocation for West Coast to East Coast.• Responsible for production floor layout and process flow.• Constructed and maintained database for process monitoring and continuous improvement.• Traveled Domestically and International for installations, training, and services of MKS products.• Developed and implemented processes and procedures for testing of new products.• Outsource components from less than 5% in 1996 to 73% in 1998.• Worked with Material Control, Sales and Engineering on scheduling of customer orders.

Performed mechanical assembly, and final testing of Inertial Gyros within a class 10K cleanroom.• Preformed electrical wiring and assembly operations to detailed government specifications: including the ability to read and interpret Quality Assurance Standards/Blueprints, and diagrams.• Performed troubleshooting and repair of manufacturing assemblies at various stages.• Trained new employees and assisted existing personnel with troubleshooting techniques.

As, Mechanical Engineering

Certificate In Basic And Advanced Electronics, Industrial Electronics Technology/Technician