Christopher Boyd Email & Phone Number

Glasgow City, Scotland, United Kingdom

• The Team Leader is responsible for the shift operational performance on the site. Effectively managingthe shifts operational activities (mail room management, stock control, office administration, couriermanagement.
• Assist the Account Manager in areas such as productivity, quality andcontinuous improvement
• Liaise with the Senior Operators over any issues or change in process
• Implement changes and improvements
• Induction of new starters and responsibility for Health and Safety
• Ensure policies and procedures are met in every instance

Glasgow, Scotland, United Kingdom

• The Team Leader is responsible for the shift operational performance on the site. Effectively managingthe shifts operational activities (mail room management, stock control, office administration, couriermanagement.
• Assist the Account Manager in areas such as productivity, quality andcontinuous improvement
• Liaise with the Senior Operators over any issues or change in process
• Implement changes and improvements
• Induction of new starters and responsibility for Health and Safety
• Ensure policies and procedures are met in every instance

Glasgow, Scotland, United Kingdom

• Working on the Ernst & Young Account reporting to Team Leader.Key Responsibilities:
• Scanning of documents
• Quality check own work and work produced by colleagues
• Produce and release work to clients without completing the full QC process as and when requested inwriting from the client (Due to tight deadlines or urgent requests for example)
• Resolve operational problems quickly and effectively
• Consider different approaches to situations

Glasgow, Scotland, United Kingdom

• Creation of new files, following established procedures
• Data entry into the records management database
• Prepare records/boxes for off-site storage as necessary, adhering to document retention policies
• Locate/retrieve files at client request
• Follow-up on checked out files to guarantee records are returned in a timely manner
• Participate in department projects as needed

Glasgow, Scotland, United Kingdom

• Research, gather and present data relevant to the customer complaint using in-house systems to log and allocate cases for review
• Ensure the complaint handling process is complete and sufficient data has been gathered to ensure full investigation can be completed
• Gather information to deadlines and quality standards whilst maintaining customer outcomes
• Communicate with clients through written correspondence
• Process figures, carry out analysis and produce reports
• Liaise with the investigations team and senior managers

Clydebank, Scotland, United Kingdom

• Part of the Data Cleanse team within Mortgage Services
• Dealing with all aspects of file ordering
• Training other member of staff, in particular new starts
• Chasing down “checked out” files from other areas of the business via e-mail and telephone
• Identifying, locating and extracting documents required for cleansing process from paper files and online storage system
• Uploading files to online storage system once identified.