Strategically plan and implement CBDRG's disaster recovery efforts in the eleven counties of the Coastal Bend (Aransas, Bee, Brooks, Duval, Jim Wells, Kenedy, Kleberg, Live Oak, Nueces, Refugio, and San Patricio, Texas). This position synchronizes the three other division activities (Case Management, Volunteer & Donations Management, and Construction Management). This position coordinates the effective implementation of the mission, goals, and strategies of Coastal Bend Disaster Recovery Group (CBDRG) as established by the Board of Directors. The position collaborates with the respective local governments, faith-based volunteers, and other VOADs supporting long-term recovery in the Coastal Bend. During my tenure as Executive Director in have overseen a budget of $3.3 million. CBDRG since 3/1/2020 has rebuilt 37 new homes engineered for winds up to 134 mph and provided 19 Manufactured Home replacements in four different counties. 147 of CBDRG's clients received new Texas GLO HAP homes.

Provides guidance to the CBDRG Disaster Case Management team and oversee the day-to-day operations of the program. Development and strategic implementation of policies and procedures needed to promote continuity of services. The position utilizes the various functions of case management, and social services during the deliverance of services. Coordinates the effective implementation of the mission, goals, and strategies of CBDRG as established by the Board of Directors under the direction of the Executive Director. Collaborate with the respective local government, the faith-based volunteer, and other VOADs supporting long-term recovery.1) Responsible for the day-to-day management and implementation of disaster case management program including tracking, reporting, outreach, and staff supervision.2) Plans, organizes, and directs a unit of Case Managers engaged in assessing clients’ needs for social services, counseling, and assists clients in obtaining services in according with agency policies.3) Evaluates staff performance, and help determine the urgency of cases and make recommendations to management and staff.4) Review cases to ensure timeliness, accuracy, thoroughness, and compliance with policies and procedures; and confers with staff regarding issues or problems.5) Ensures the proper security of client records and confidentiality in compliance with HIPAA Law, agency and contract policy.6) Prepares and participates in the development of program services, and the implementation of policies, and procedures; interprets policies and procedures to determine impact on operations, and prepares narratives and statistical reports to communicate information such as services trends.7) Case Management Division reached out to 6,450 house holds in the Texas Coastal Bend with its Hurricane Harvey recovery efforts. We were able to help over 700 of these households and complete the recovery of 300 homes.

The Disaster Case Manager Coordinator is responsible for the daily supervision of a team of Disaster Case Managers to ensure that optimal long-term recovery case management services are provided to disaster survivors. The Coordinator will ensure organizational goals and outcomes are met for Long-Term Recovery in the affected areas of the Texas Coastal Bend.• Provide support to Disaster Case Managers to ensure timeliness of case vetting, survivor recovery plan, exhausting all options of recovery and advocacy to other programs including the CBDRG Unmet Needs roundtable.

Regional Operations Manager position is responsible for day-to-day operations of Release of Information in our partner hospitals, Doctors’ Offices and clinics. Responsible for planning, leading, organizing and executing region operations to provide for high customer satisfaction, financial profitability, and a trained, skilled and satisfied workforce. This position focuses on customer service, growing, strengthening and retaining client relationships while providing guidance and leadership for regional associates. •Start up and manage 40+ accounts within a three-state region. •Face to face onsite customer meetings and inspections to ensure our staff are meeting client needs. •Resolve customer issues/concerns/problems in a pro-active and timely manner. •Demonstrate a solid understanding of the meaningful financial metrics driving the company business including revenue mix, revenue per business day, labor per payroll day, and productivity. •Introduce and market new products and services while developing new business opportunities. •Renegotiate existing accounts that fail to meet company profitability standards. •Recruit and hire competent, qualified staff commensurate with defined job responsibilities and HIPAA regulations and standards to maintain patient confidentiality.

This job is responsible for planning, leading, organizing and executing district operations in order to provide for quality customer services and high customer satisfaction, financial profitability, and a trained and satisfied workforce. This position focuses on customer service, growing, strengthening and retaining client relationships while providing guidance and leadership for regional associates. Essential Duties and Responsibilities: • Set up and manage multiple full-service and/or clinic route accounts within the district. • Visits customer site and meets with customers to ensuring that the client’s needs are met or exceeded. • Escalates or resolve customer issues/concerns/problems in a pro-active and timely manner. • Demonstrates a solid understanding of the meaningful financial metrics driving the Company business including revenue mix, revenue per business day, labor per payroll day, and labor productivity. • Develops new business opportunities with new customers and existing customers. • Insures associates are cross trained to cover customer needs. • Introduces and markets new products and services.• Assists in contract negotiations. Reviews sales proformas and contracts, evaluates for operational implementation and sign-off on profitable business. • Conduct contract renegotiations of existing accounts insuring that all accounts are profitable per Company standards. • Screen, hire and staff approved openings with qualified individuals in a timely manner to insure Customer site is covered and staffed according to contract requirements. • Directs the work of subordinate employees, and is responsible for the advancement, promotion and other change of status of subordinate employees.• Troubleshoot equipment issues and work with Help Desk to resolve all escalated matters. • Carries out responsibilities in accordance with applicable regulations, including HIPAA, state/federal regulations related to operations, and labor regulations.