Christopher Brown Email & Phone Number

Times Square

Handling all guest relation issues, complaints, concerns, and questions that my staff felt needed my attention.• Manage Front desk and bell staff, scheduling, hiring, disciplinary actions, monthly meetings, training of new staff members.• Worked closely with all other department heads and departments to be sure that the comfort and satisfaction of our guests exceeded their expectations at every turn.• Enforced policies and procedures as outlined in the employee handbook.

Queens, New York

• Ensure work is completed to include, shift closing, room deposit, refunds and rebates.• Assist in the day-to-day operation of the hotel front office.• Ensure the operational activities of the hotel front desk within hotel guidelines to provide the highest standard of courteous service.• Assign coordinate, and verify work activities of front desk agents.

New York, Ny

• Create and produce reports as required.• Ensure that guest data and management reporting is processed efficiently and accurately while maintaining proper security standards. • Ensure that all accounting transaction and cash handling procedures are in compliance. • Pro actively identify potential guest issues. • Assist different hotel departments in day-to-day activities.