Christopher Bruner Email & Phone Number

Kingsport, Tn, Us

United States

SAR Reporting

Tennessee, United States

Creates tools to aid in production results and reduce quality errors, recently created guide around how to submit Partner Specialists referrals within Olympus rather than leveraging the manual process within Global360 which had a larger risk for errorAdapts work volume outside of BAU queues to ensure all department deliverables are within the determined service level requiring familiarity with multiple systems and partners across the firmResponsible for mitigating regulatory risks faced within the environment such as updating cases to ensure compliance with Regulation ZResearch customer inquiries related to missing payments/past due invoices to resolve timely within internal service levels while exceeding department goals which are scored on a proficiency scale of 1-4 with 1 being the highest rating - 2023 resulted in above average resultsParticipant in 2023 & 2022 Mentee Program working to grow network and improve visibility within the siteCustomer Service experience including: Tester for site technology post Covid-19 pandemicTraining Support Professional (TSP) for two new hire training classes for The Home Depot Customer Service classes averaging 18 employees responsible for various managerial actionsClass mentor for three virtual new hire classes for The Home Depot Customer Service providing coaching, feedback, and direction to attendeesMentored and coached peers providing real time call coaching to improve handle timeProcess checker for Retail bank Regulation Z payment investigation process

United States

Customer Service for one of the world's largest banks. Mentor and Training Support Person for customer service new hires.

Kingsport, Tennessee, United States

Kingsport,Tn

Provides supervision and development opportunities for hourly associates in assigned area by hiring, training, mentoring, assigning duties, evaluating performance, providing recognition, and ensuring diversity awareness. Upholds the company's open door policy by meeting with associates and listening to concerns, researching issues, reviewing company policies and procedures, and providing resolutions for associates.Ensures compliance with company policies and procedures by holding hourly associates accountable; analyzing and interpreting reports; implementing and monitoring asset protection and safety controls; maintaining quality assurance standards; overseeing safety and operational reviews; developing and implementing action plans to correct deficiencies; and providing direction and guidance on executing company programs and strategic initiatives. Models, enforces, and provides direction and guidance to hourly associates on proper customer service approaches and techniques to ensure customer needs, complaints, and issues are successfully resolved within company guidelines and standards. Participates in community outreach programs, and encourages and supports hourly associates in serving as good members of the community. Drives the financial performance of assigned area by ensuring that sales and profit goals are achieved and implements plans to correct any deficiencies; and scheduling and training associates to meet the needs of the customers. Drives sales in assigned area by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, inventory levels, cleanliness of the area, assessing economic trends and community needs; overseeing the stocking and rotation of merchandise, the removal of damaged or out of date goods; setting up, cleaning, and organizing product displays; securing fragile and high shrink merchandise; and monitoring expenses within assigned area.

New Tazewell,Tn

Provides supervision and development opportunities for hourly associates in assigned area by hiring, training, mentoring, assigning duties, evaluating performance, providing recognition, and ensuring diversity awareness. Upholds the company's open door policy by meeting with associates and listening to concerns, researching issues, reviewing company policies and procedures, and providing resolutions for associates.Ensures compliance with company policies and procedures by holding hourly associates accountable; analyzing and interpreting reports; implementing and monitoring asset protection and safety controls; maintaining quality assurance standards; overseeing safety and operational reviews; developing and implementing action plans to correct deficiencies; and providing direction and guidance on executing company programs and strategic initiatives. Models, enforces, and provides direction and guidance to hourly associates on proper customer service approaches and techniques to ensure customer needs, complaints, and issues are successfully resolved within company guidelines and standards. Participates in community outreach programs, and encourages and supports hourly associates in serving as good members of the community. Drives the financial performance of assigned area by ensuring that sales and profit goals are achieved and implements plans to correct any deficiencies; and scheduling and training associates to meet the needs of the customers. Drives sales in assigned area by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, inventory levels, cleanliness of the area, assessing economic trends and community needs; overseeing the stocking and rotation of merchandise, the removal of damaged or out of date goods; setting up, cleaning, and organizing product displays; securing fragile and high shrink merchandise; and monitoring expenses within assigned area.

Rogersville,Tn

Rogersville,Tn

Rogersville,Tn

Rogersville,Tn

Rogersville,Tn

Responsibilities:Assisted adults with developmental disabilities to help enable them to live independently in their own home.Completed daily documentation of an individual's activities and behaviors.Provided transportation for individuals and any others support needed including:Money management, community based activities, daily living skillsAttended annual training courses on:Abuse, CPR, first-aid, sexual harassment, documentation, professional crisis managementResponsible for supervising all staff in a homeAlso responsible for:Making schedules, working overtime, being on call 24/7, reviewing all monthly/daily paperwork and filingAttending additional training that may not be required by other staff.

Surgoinsville,Tn

Performed all duties of managing a 4-6 person crew for 6 to 8 hours 6 days a weekDaily documentation and money managementDeliveries, cooking, cleaning, waiting tables, customer service, etc.

Associate Of Science - As, General Studies, 3.833

Activities and Societies: Phi Theta Kappa Honors SocietyMagna cum Laude

High School Diploma, Vocational High School

Activities and Societies: Sound and Light (Media) Team

College Start Program