Christopher Bryson Email & Phone Number

Christiansburg, VA, US

Blacksburg, Virginia, United States

• Overview: Establishment and maintenance of HIPAA-Compliant Windows server running Titanium Schedule in an active clinical environment. End to End enterprise systems management of MacOS and Windows PC computers, both.
• Installation and maintenance of Server 2012 R2 through 2022
• Security checkups and updates on Server including Security scans, event log scans, security updates
• Creation and ongoing updates of IIS site for patient logins and registrations
• Established and amended HIPAA compliance documents to ensure ongoing compliance
• Installation, configuration, backups, troubleshooting, and update management of both Macs and Windows PCs including consistent updates pushed via BigFix

Roanoke, Virginia Area

• Overview: High tier technical support, maintenance of network and server infrastructure, training clients, troubleshooting code issues, and software development.
• Technical support and training for Ziiva enterprise software for clients
• PC maintenance and troubleshooting of server hardware and software
• Generating and customizing T-SQL queries that drive complex reports for clients
• Coding and troubleshooting Ziiva enterprise software
• Redesign and theming of client-specific websites

Roanoke, Virginia Area

• Primary duties encompass a variety of tasks related to mitigating security risks and vulnerabilities at the Department of Veterans Affairs in Roanoke, VA
• Maintaining, analyzing, and troubleshooting software on all computers and peripherals, as well as maintaining and resolving all tickets related to these efforts.
• Identifying IT related deficiencies based on submitted reports or other IT assessment tests and remediating them promptly with on-site tools such as Microsoft SCCM.
• Providing technical assistance to a variety of users with varying experience levels both remotely and on-site.
• Performing tests on, and imaging of, new or returned computer hardware.
• Responsible for the creation or maintenance of Weekly and Monthly activity reports, patch implementation reports, ticket resolution reports, and gap analysis.

Christiansburg, VA

• Assisted customers through phone calls and remote sessions with using the Qualtrax enterprise software package, educating them on the software as well as providing solutions to complex enterprise-level needs in a.
• Reported issues and enhancement recommendations found through internal testing and by customers directly to the development team through bug-tracking software, and brought key customer issues to development's attention.
• Improved, enhanced, and maintained key team metrics for the support team to reflect overall support team goals to management
• Wrote custom SQL procedures and functions to automatically pull key data from certain databases when necessary
• Worked with support team on generating retrospective talking points and other recommendations for continuous improvements for team efficiency.
• As a part of continuous improvement, added to and helped streamline the online knowledge base for the product, to consistently allow customers to seek and find answers on their own.

Blacksburg, VA

• Managed, delegated, and coordinated internal VirPack Support team to assign projects, delegate duties, and maintain smooth functioning of the support team.
• Over five years' experience supporting, deploying, and upgrading.NET and C# web applications as well as working closely with the developers and training technical support team in software functions.
• SQL Server management including creating backup scripts, custom design of SQL queries for advanced configuration of software, stored procedure alterations, and ongoing server maintenance.
• Over seven years proven experience managing and executing network administration tasks for two offices, including troubleshooting all issues with desktop machines, Windows Servers, Backups, Domain Administration.
• Kept all hardware up to date, including identifying needed purchases and submitting requisitions as needed.
• Supported other departments through the installation and configuration of software demo servers, test servers, and internal needs.