Christopher Budde Email & Phone Number

Douglasville Ga 30135

January 1, 2012 - PresentDeNyse Signs, Douglasville, GA Administrator of I.T. Department• Manage a 125-user network based on Windows 2008 R2 Server and server 2012, and Windows 7 Pro, Windows 10 pro.• Manage Dell PowerEdge R620 Servers running VMware vSphere 5.1 connected to an EMC VNXe 3150 SAN.• Perform all of hardware and software support.• Purchase all of the new equipment.• Manage Active Directory, Kaspersky Endpoint Security 10.• Support 60+ smart phones. Support Verizon network extenders.• Upgraded all users to Microsoft Office 365 from Exchange 2003.• Experience with Dell AppAssure backup software, Fortinet SSL-VPN connections, Epicor, SharePoint, Open4, Security Badges and cameras, and Xerox printers..

Imaged and deployed new computers, including transferring user setting and files.Tracked inventory using Microsoft Access database, updated information using the company asset management database, and performed workload management.Coordinated with management for the deployment of PC’s to the corresponding department and train new team members in the process of imaging and deployment.

Provided desktop support for FirstGroup as they move in-between building in downtown Cincinnati.Took care of any PC and printer problems along with any connectivity problems, installed software, reimaged PC, and addressed PC hardware problems as they arose for the move of 1,200 people.

Provided technical support in a timely, consistent and courteous manner for Sara Lee Foods and Sara Lee Coffee and Tea users across the nation.Answered an average of 50 calls per day.Supported approximately 12,000 Sara Lee usersResolved individual and systemic issues for users over the phone or via remote access using Mobile Automation and Unicenter Remote ControlCall tracking including problem, steps taken and resolution using Unicenter ServicePlus Service DeskEscalated, tracked, and followed through with issues which needed to be addressed by the next level of support or other departments.Assigned to Pager Duty rotation for weekend and weeknight emergency end user supportTroubleshot problems with Windows 2000 / XP environment including MS Office, Lotus Notes, AS400, Printers, VPN Connectivity, Active Directory, Novell, Citrix, Mobile Automation and Unicenter ServicePlus Service Desk

Emergency situation to assist DeNyse during the interim while hiring a permanent administrator.Maintained Windows Server 2003 on three Dell PowerEdge servers with Exchange 2000 for e-mail, Dell PowerVault 12T, SonicWall Pro 230 (firewall), and 3com Office Connect wireless.Addressed all hardware and software needs, including Veritas Backup Exec software and supported VPN connections/printers.Contributed data to department procedural module.

Dedicated support for the CF6 engine team.Administered desktop support for a select, fast-paced group of 100 AEGE cf6 engines employees.Serviced software support, data backups, systems rebuilds, dial-up VPN support, including wireless cards and wireless connections.Remote Que/Win 2000 Rollout /Roamer Tickets.Resolved extensive number of computer related issues in a timely manner for remote employees.Serviced computer, software and connectivity problems.Special project work: Expeditiously executed re-imaging of over 500 personal computers and laptops to Windows 2000 from Windows 95.Dedicated desk side support.Administered computer support to AEGE engines services with 500+ users.Serviced from software support and data backups to complete systems rebuilds.

Troubleshot, repaired, and replaced laptop and desktop hardware while resolving an extensive volume of roaming hardware tickets and facilitating pc rollouts.Support representative for G.E. Credit employees with multi-platform environment utilizing Windows 95, Windows NT, and Windows 3.xx through Novell NetWare 4.1 and Windows NT network environment.Administered support for Microsoft Office, Microsoft Outlook and Exchange, mainframe for AS/400, IMS, CICS, Authview and Einstein, and other applications.Additional special project work included responding to V-mail, support mail and working on a Tier 2 team.On-call assignment with laptop and pager.

Administered support for Anthem employees in a multi-platform environment utilizing Windows 95, Windows NT, and Windows 3.xx through Novell NetWare 4.1 and 3.1 network environment.Included Microsoft Office, Lotus CCmail, Lotus Notes and mainframe support for AS/400, IMS, CICS, Netview and Medicare Online.Special project work included responding to V-mail, support mail and working on a Tier 2 team.

Ohio Drivers Intervention Program (O-DIP)Coordinated program logistics. Developed lectures presented to clients.Provided training to clients on driving technique.Processed confidential and comprehensive administrative correspondence per state requirements.Excellent content and presentation evaluations by 95% of clientele.