Christopher Buendia Email & Phone Number

Washington D.C. Metro Area

• Provides research and analysis of proposed solutions to determine viability• Engages in customer research and interviews on potential system enhancementsand solutions• Provides business analysis and support to software development scrum teams• Coordinates and authors documentation for user acceptances testing• Follows agile software development methodology framework (Scrum, Kanban)• Provides mentorship and assistance in onboarding new business analysts and otherdevelopment team members• Serves in business analyst role with federal agency client on system modernization project

Fairfax, Va

• Performed testing for high growth software product in agile development environment (Scrum, Kanban)• Formulated test plans and test strategy prior to product release.• Contributed to formulation of product release process.• Managed and performed manual end-to-end, smoke, regression testing of software product prior to release.• Documented discovered defects in JIRA• Performed troubleshooting of automated testing failures• Executed release process for product, providing submissions to various on-line partners

Merrifield, Va

• Reported directly to CTO providing testing statuses and go/no-go release input• Performed testing of LastPass application on multiple platforms prior to release• Performed manual testing of website and browser extension, mobile, and desktop platform• Automated testing of web and browser extensions using Selenium with build testing performed on Jenkins• Unit Testing and End-end testing.• Created test plans and strategy for products offered over web, desktop, mobile platforms• Documented defects• Performed troubleshooting and root cause analysis of issues reported from the field for further investigation by development• Oversaw and maintained test lab devices and hardware

• Provided 24/7 Tier 2 support for UNIX and web based applications used for American Red Cross blood banking operations – analyze, research, resolve• Diagnosed and solved software problems for users through research of documented issues and analysis with software engineering departments• Improved safety of blood supply, product distribution and user operations by documenting system problems• Created integration and implementation plans• Identifying necessary changes to be made to new versions of code• Trained and mentored new analysts on software applications and related procedures• Performed daily quality reviews of trouble tickets reported from field to ensure proper and accurate handling in accordance to process• Coordinated publication and authored support documentation used to guide desk agents and Tier II analysts in providing support to multiple software applications.

• Prior to transitioning to a permanent position with client American Red Cross, worked served as Technical Support Analyst contractor.• Provided 24/7 Tier 2 support for UNIX and web based applications used for American Red Cross blood banking operations – analyze, research, resolve