General Manager
Current• “Headliner Award” recipient for top 10% performing schools• Manage a diverse staff with a team mentality to promote a productive, positive, and satisfying work environment• Formulate policies and procedures to streamline operations• Implement innovative programs to increase student loyalty and increase retention• Monitor financial performance, set budgets and control expenses to provide financial stability and long-term organizational growth• Manage and maintain accurate records for 200+ clients, former clients, and 15 staff members• Operate multiple billing, scheduling, lead management, payroll, and data systems• Conduct weekly staff meetings to promote team unity and address operational concerns• Train staff on new educational tools such as proprietary Method Books, Method Engine, and Method App to maintain high productivity and performance metrics• Conduct audits to ensure proper billing, student count, sales data, and payroll• Organize and manage employee schedules and timesheets• Plan, organize, oversee, and manage large events such as fundraisers, festivals, concerts, camps, workshops, and other community events• Cultivate and strengthen lasting client relationships using strong issue resolution and dynamic communication skills
