Christopher Bunthoff Email & Phone Number

Palm Springs, Ca, Us

Torrance, California, United States

Genesis EV Trainer. Facilitating Genesis EV education for the West Region. Will work with 26 Genesis Retailers over the next 3 months helping them elevate the EV experience to help create a Luxury experience for their guests.

Southern California

Consult and train over 115 EV auto dealers in Southern California on the EV lifestyle and enhancing the customer experience when purchasing or servicing an Electric Vehicle.

Southfield, Michigan, United States

Southeastern United States

• Introduce and facilitate process change to help select GM dealers effectively use tools provided to best use targeted marketing in sales and service efforts. • Gather and share best practices with my assigned territory.• Collaborate with 45 other facilitators around the country to ensure consistent facilitation.• Manage travel arrangements, expenses, and other facets related to business travel• Schedule, coordinate, and facilitate key meetings with dealer principals, management and select fixed operations and BDC associates in 7 states. • Introduce initiative, engage dealer in process mapping by identifying current processes and facilitate creation of new processes that help dealers achieve tangible results.• Assist dealers in identifying metrics to fully track results of changes.• Follow up consultation and facilitation after the processes implemented to gauge success and adjust processes if needed.• Timely compiling my findings to GM regional team and Maritz team. Communicate successes and opportunities in each dealer.• Continual adherence to a strict timeline for this program to ensure all responsibilities for my dealer base executed completely.• Deliver training modules as needed to dealer employees.

Greater Atlanta Area

Present and facilitate new initiative for large domestic auto manufacturer. Lead discussion in dealerships in four metro markets that includes mapping current processes, identifying gaps that hinder dealer ability to be most efficient and customer focused, and help formulate an action plan that nets the dealer more revenue and a better customer experience. Work with client zone team and dealership upper management to build a plan that satisfies the client goals while being beneficial to their selected dealerships. Manage a portfolio of 20 dealers in three states in order to meet with each store twice over a 90 day period.

Greater Atlanta Area

Interview, observe, and evaluate Kia dealerships in Georgia, Alabama, and Florida for Kia’s KDEP+ 2014 program.Review of Sales and Fixed Operations policies and procedures in assigned stores.Observe employee interaction with customers and other dealer employees and report findings to Kia.Coordinate scheduling and travel to 32 dealer over a 90 day period.Present findings clearly and concisely with photographic documentation to verify findings.

Greater Atlanta Area

Responsible for a providing a group of auto dealers analysis and consultation on their digital presence including dealer website, mobile website and their use of third party websites such as AutoTrader and Cars.com. Optimizing these sites results in more leads for the dealer, allowing them opportunities to generate more revenue.Lead training of new analysts in person and via phone and email. Create training documents and templates.Facilitate operational enhancements and changes with team members.

Greater Atlanta Area

General Motors Standards For Excellence; Process improvement consulting for a portfolio of General Motors dealers with an emphasis on sales, customer experience, service department customer retention and digital sales processes. Commended for quick and effective relationship-building with assigned dealers and GM field staff.Monitor trends, survey data, and dealership visits to assist in determining areas of opportunity. Contract with dealer principals and management to implement and monitor process improvement.Utilization of tools and reports provided by Maritz and General Motors to assess and prescribe solutions in my assigned territory.

Alpharetta, Georgia

15 years with various teams in Bank of America’s Dealer Financial Services. Responsibilities and accomplishments in areas of underwriting, training, process improvement, and sales management include:Assisted Executive Management in department structure, staffing models, procedures, and reporting.Analyzed trends and provided proactive solutions to potential problem areas.Worked as representative on departmental task force for process improvement initiatives.Trained, coordinated and supervised a team of underwriters for an auto loan division of NationsBank (n/k/a Bank of America). Promoted clear and effective communication between the underwriting, sales, and funding channels of eLending auto, marine, and RV Financing.Coordinated training of new associatesLed a team of 5 Sales Contact Associates who executed retail RV and Marine loans.Minimized credit risk while maintaining volume objectives by structuring conforming loan applications.Risk management of a $40 million dollar portfolio of wholesale floor plan financing for Manufactured Housing, RV, and Marine dealers. Liquidated portfolio with a less than 0.2% loss.Resolved customer service issues that included billing errors, past due payments, inventory discrepancies and proper credit utilization.Promoted and maintained excellent customer relations through regular contact with dealer management.Supported the regional sales representatives and credit department.Underwrote new wholesale floor plan lines of credit for RV and Marine dealers with credit lines of $1,000,000 to $3,000,000.Examined credit exposures on an annual and quarterly basis through analysis of financial statements, credit reports, bank and trade references and operational performance.One of four underwriters chosen to implement a lending relationship with CarMax. Underwrote and structured Direct Lending auto, RV, and marine loans for Bank of America eLending.

Atlanta, Georgia

Developed and implemented a new sub-prime auto loan origination program. Formed corporate structure and other functions associated with a business start-up including a budget and staffing models.Built relationships with key dealer personnel.

New Berlin, Wisconsin

Led team that increased loan volume from 400 to over 3,000 per month.Coordinated hiring and training of 30 plus employees.Interacted extensively with loan originators and auto dealers nationwide.Created new lending guidelines and procedure manuals.Established quality control program for loan processing and underwriting divisions.

Glendale, Wisconsin

Achieved an overall sales increase of 41% through enhanced sales training, marketing, and hiring key sales personnel.Rated as one of the top fifty VW sales professionals in the country.Pioneered a marketing program at a local shopping mall that allowed customers to experience our product while shopping.

Employed consultative selling skills and product knowledge training for retail sales employees.Coordinated private sales events for retailers in the Milwaukee and Minneapolis markets.Contributed to increased sales at my assigned retailers an average of 15% while nationwide sales dropped 45% during the same period. Commended for outstanding performance for results.Coordinated training programs for all retailer staff that allowed customer satisfaction ratings to rise an overall average of 18%, with specific areas increasing in excess of 50%.ACCOMPLISHMENTSOver 100% customer retention of my GM SFE Dealers from 2012 to 2013.5 time Bank of America Spirit Celebration Award -Recipient of 3 sales excellence awards at the Milwaukee Auto Show.Earned two "Best in Zone" training awards.