Christopher Busch Email & Phone Number

Columbus, Ohio, United States

Outside sales position: Work with businesses to setup their fire safety inspections. Work with new and existing customers helping them meet their fire safety needs.

Westerville, Ohio, United States

Columbus, Ohio, United States

• Built relationships with leasing offices at apartment complexes to get their tenants to sign up for Spectrum• Sold Highspeed internet, cable, home phone, and mobile phone • Managed service for 50 apartment complexes• Increased sales 580% from first month to last month

Hilliard, Ohio

Analyzed national account contracts to manage and audit national account plans and contracts. Communicated directly with Verizon Client Partners (national account sales reps) and with customers to resolve issues and problems, and Verizon Customer Service to ensure quality service. • Managed and advised 24 high-value national accounts with over $25 million in annual revenue. • Worked directly with clients to help keep their accounts in good health.o Audited account plans to ensure correct contracted plans were being used.o Made customer aware of account inefficiencies and implemented improvements.o Audit specific features that need to be on the account.o Assure payments are appropriately applied to accounts.o Audit accounts to make sure they are getting correct discounts.• Provided customized reporting, contract maintenance and account optimizations.• Provided online portal and report training to customers.• Worked with customers to grow account revenue and with sales to close new business by making customer aware of new products and promotions. • Customized Excel reports for internal and external use.• Worked with contract management on implementing new contracts.• Help interpret contract to customer

Dublin, Oh

Provided customer support for Verizon Business Clients. Answered questions and resolved problems and provided troubleshooting on billing, order and service issues.• Built good relations with business clients to achieve high personal and company Net Promoter Score of 100% customer satisfaction.• Provided Technical support for clients troubleshooting hardware, hardware, software, network issues. Helped setup customers equipment.• Selected for Verizon Leadership Development Program: o Supervised and trained new hires. o Created training programs to develop skills for new employees.o Conducted gap assessments and executed corrective action plans.o Coached employees on customer techniques to drive results.

Sold Verizon services and equipment to consumers. • Part of a record setting team for number of new activations.• Led district in new customer accounts.• Named top performer six consecutive months. • Consistently maintained Net Promoter Score above 80%.

• Worked with alumni relations to secure donations to the University.• Trained new employees on customer calls

Columbus, Ohio Area