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Christopher C. is listed as Manager II, Customer Service at Elevance Health, based in West Haven, Connecticut, United States. AeroLeads shows a matched LinkedIn profile for Christopher C..
Christopher C. previously worked as Customer Service Manager II at Elevance Health and Customer Service Manager at Anthem. Christopher C. holds Bachelor Of Science (B.S.), Management Information Systems And Services from Southern Connecticut State University.
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A highly motivated professional with 16 years of experience in customer service including call center operations and management. I am an excellent communicator, able to work independently or in a group setting to actively solve for and proactively assess and dominate efficiencies. In addition to possessing strong analytical and problem-solving skills; I manage a team anywhere from 20-30 associates to perform and meet our team and individual KPIs through 1x1, huddles, live coaching and assessing opportunities within the organization. I am also a hiring manager and dedicated to a very large group responsible for about 250,000 members. I assess quarterly and yearly performance reviews, lead projects, and evolve our organization through empathy and accountability.
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Connecticut, United States
I was appointed manager for the dedicated SOC enhanced member call center upon announcement of Anthem being the sole carrier for the State of CT and State partnership plans. (250,000 members)Manage team of 25+ associatesLong line of successful direct reportsDrive results for KPIsCollaborate with internals/externals to resolve and implement more effective.
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Christopher C. works for Elevance Health.
Christopher C. is listed as Manager II, Customer Service at Elevance Health.
Christopher C. is based in West Haven, Connecticut, United States while working with Elevance Health.
Christopher C. has worked for Elevance Health and Anthem.
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Christopher C. holds Bachelor Of Science (B.S.), Management Information Systems And Services from Southern Connecticut State University.
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