Christopher C. Email & Phone Number

Houston, Tx, Us

Houston, Texas, United States

Houston, Texas, United States

Houston, Texas, United States

Galveston, Texas, United States

Chicago, Il, United States

June 2019–Present Omni Hotels and Resorts Chicago ILDirector of Front Office Responsibilities: Managed a team of 25 employees and three managers. Worked with the Director of Rooms to run the P&L for the Rooms division during the month end close process. Additional responsibilities included managing the third party valet company, implement new Select Guest Local Experiences, and managed the rollout of Chip and Pin compliance to Omni Chicago.Notable Contributions:• Increased Front Office AES by .20 in 2019.• Implemented MOS Audit tracking and increased departmental compliance to 100%.• Implemented rollout of Chip and Pin process for Omni Chicago • Implemented ALICE texting program for Front Office generating on average of 500 texts per month. • Improved Medallia year over year in Welcome Upon Arrival by 1.1 in 2019. • Task Force to Omni Severin Front Office January 2020.

Greater Denver Area

Responsibilities: Managed a team of 40 employees and two managers. Worked with the Director of Rooms to run the P&L for the Rooms division during the month end close process. Additional responsibilities included managing the change of Epitome to Opera, implementation of the program for our international seasonal associates, and ensuring all departmental goals were met. Notable Contributions:• Controlled GRA labor and produced a savings in productivity by .08 YOY in 2018. • Produced further savings in November by implementing OPMS credit change and productivity tracking GRA labor. November savings MTD in productivity of .47 to a forecasted .50.• Ensured continuity of service by promoting teamwork and supporting the front office with coverage in the absence of an FOM. • Increased Housekeeping CARE percentages from 16 % in January 2017 to 81% in October 2018.• Improved housekeeping AES scores by .16 in 2018. • Improved Medallia year over year in both guestroom cleanliness by .17and bathroom cleanliness by .18. • Task Force to Omni San Francisco in Front Office July 2018.

Greater Denver Area

October 2016– October 2017 Omni Hotels and Resorts Denver COAssistant Director of Housekeeping Responsibilities: Managed a team of 40 employees. In 2017 worked with the Director of Housekeeping to implement the international seasonal work program. Responsible for onboarding and training 27 associates in April 2017. Notable Contributions:• Enforced and tracked monthly training audits for all positions. Changed compliance from 0% in 2016 to 98% with average score of 93% in 2017.• Task Force Omni Interlocken in F&B Outlets March 2017.

Houston, Texas Area

July 2015 – October 2016 Omni Hotels and Resorts Houston TXAssistant Front Office Manager Responsibilities: Manage team of 15 employees and oversee occupancy forecast, payroll functions, guest experience, and employee satisfaction. Control guest response and feedback, employee turnover, and labor. Additional responsibilities included managing new corporate rollouts, incentives, scheduling for the Front Office, complete and administer employee reviews. Helped control revenue per available room, average daily rate, and guest recovery. Notable Contributions:• Lead Monthly associate meetings. • Reduced employee tardiness and call-offs by implementing attendance tracking. • Task Force to Omni Royal Crescent in Front Office July 2016.

November 2014- July 2015 Omni Hotels and Resorts Houston, TXAssistant Director of OutletsResponsibilities: Manage team of 30 employees, forecast labor, balance tips for all employees, control Medallia responses, and assist the food and carry out Omni brand initiatives. Additional responsibilities include running MOD shifts, implementing new menu rollouts with culinary, brand management, controlling liquor and pour costs; oversee poolside food and beverage service. Notable Contributions:• Worked closely with Food and Beverage Director to improve Medallia scores from 8.47 to 8.50 in 2015. • Implemented Room Service checklist to ensure all tasks were completed each shift and trays were picked up.

Galveston Tx

Responsibilities: Promoted to manager after 1 year of service. Managed team of 34 employees, budgeted financials for food and labor costs, maintained inventory levels and was in charge of F&B distributor purchasing orders. Additional responsibilities included: review and analysis of customer satisfaction feedback and implementation of action plans; implementation menu plans; maintenance of food service equipment; development and implementation of departmental policies and procedures and employee selection retention, termination, job performance reviews, and coaching.

Glaveston, Tx

Responsibilities: Assured timely provision of hotel dining program. Supported established hospital and department policies and procedures. QI, PI, direct operation supervision for room service and retail programs. Completion of ensuring regulatory agency compliance and food safety. Provide support, assistance, and training of all staff within department. Participated in hiring, coaching, counseling, job performance review of hourly staff. Hired, coached, counseled, competency audits, job performance review of staff. Assisted with financials by helping maintain budgetary food and labor costs.

Responsibilities: manage front desk and assist with hotel programs related to food service for hotel guests.

The Rooms Division Internship primarily covered the functions of front office and front desk functions. I also worked in concierge, communications, and security departments.

Created a variety of light pool fare menu items. Worked along side the executive chef and sous chef.