Bar Security Officer - Rosewood London | Scarfes Bar
CurrentShortly after leaving my previous employer, Scarfes and the Security management opened up a new position for myself which previously had been staffed only by agency workers.Responsibilities include;• Being the first point of contact of residents and general public entering the Bar and Hotel• Assessing Customers & following the challenge 25 policy.• Liaising with the Bar manager to secure tables for hotel residents & VIPs and external guests.• Overseeing and assisting with the management of the bar security team as well as the safety and security of our guests, associates and premises.• Working alongside the Bar Manager and Security Manager to ensure all events are appropriately staffed with security and a smooth running of service for the guests.• To be the point of contact for any escalated guest complaints or queries, settling disputes, and resolving grievances and conflicts.• Assist with investigations that need to be conducted and gather any evidence required in relation to incidents that may take place.• Responding to First Aid / Fire Alarms activations.•Training of new associates and agency workers•Briefings and handovers to both, Bar Management and Security Management