Shortly after leaving my previous employer, Scarfes and the Security management opened up a new position for myself which previously had been staffed only by agency workers.Responsibilities include;• Being the first point of contact of residents and general public entering the Bar and Hotel• Assessing Customers & following the challenge 25 policy.• Liaising with the Bar manager to secure tables for hotel residents & VIPs and external guests.• Overseeing and assisting with the management of the bar security team as well as the safety and security of our guests, associates and premises.• Working alongside the Bar Manager and Security Manager to ensure all events are appropriately staffed with security and a smooth running of service for the guests.• To be the point of contact for any escalated guest complaints or queries, settling disputes, and resolving grievances and conflicts.• Assist with investigations that need to be conducted and gather any evidence required in relation to incidents that may take place.• Responding to First Aid / Fire Alarms activations.•Training of new associates and agency workers•Briefings and handovers to both, Bar Management and Security Management

After my previous employer’s contract ended with the hotel I was tuped over at the request of The Scarfes Bar management and security team.

Working on the front door of the multiple award winning cocktail bar - Scarfes. I started here part time but soon became my regular spot, a fast paced environment within the high-end bar scene, I adjusted and proved my passion for the role.

Working as the Head Doorman with a small team on a very busy pub with high profile clientele.With a late licence and live music some of my duties included;• Front of House Security - Bag searching, ID Checking• Compiling VIP and Event guestlists • Arranging transportation for Guests and VIPS•First Aid & Public Safety

Supervisor to a Team of 40 guards for a high profile site which assisting with the eviction of protesters and securing the land. Duties include but not limited to -• Ensuring all posts were always correctly manned• Efficiently performing site handover to other teams• Covering shift and holiday Rota• Ensuring all staff were correctly equipped with suitable PPE

Working alongside Frank Warren and his boxers in a small team across different events including -• Promotions• Hotel stays• Transport• Events and media days

This employer included multiple successful contracts for the following venues -• Westminster Academy - Front of house role involving checking student's IDs, signing in visitors and guests. Internal and External patrols and escorting visitors around the premises.• The Royal Albert Hall - Duties include the escorting of high-profile clients and VIPS from vehicles and venues at high-risk events. Front of house bag searching and foot patrols to deter unlicensed tickets sellers. Static posting backstage to prevent unauthorized entry to restricted areas.• The BBC Radio 1 & 2 - Working as part of a security team to facilitate the clients visit to the venue they require, covering threats to clients that could come from a range of sources including terrorist organisations, political opponents, stalkers, or over-enthusiastic fans.• The Alexandra Palace - Event duties such as, monitoring the safety of viewing areas, controlling the entry and exit from grounds where events are held. Carrying out routine searches on people entering the event, directing customers to entry points, and providing supervisors and managers with detailed Accident and Incident reports at the conclusion of a shift.