Christopher C. Email & Phone Number

Client Portfolio Management: Managed a diverse client portfolio, ensuring satisfaction and retention; served as a client advocate, building strong relationships.Service Improvement & Efficiency: Implemented SIPs, promoted ServiceNow ITSM, and collaborated with Service Desk management for continuous improvement.Project Coordination & Reporting: Set project objectives, coordinated with stakeholders, and conducted data analysis to inform decisions.Business Development: Identified upsell opportunities and participated in client implementations.Communication & Documentation: Maintained CRM records and documented processes.Training & Knowledge Transfer: Enhanced team capabilities through training and knowledge sharing.

Maumee, Ohio

Managed client ATS, including requisition tracking and job postings.Ensured data integrity by reviewing applications and documenting correspondences.Scheduled interviews and managed applicant flow, from resume review to onboarding.Provided client and candidate support, maintaining communication and solving issues.Engaged in continuous improvement of procedures using KPIs.

Findlay, Ohio

Led center operations, inspiring staff to deliver exceptional customer service.Collaborated with the GM on financial objectives, operational plans, and budget management.Controlled costs, balanced departmental needs, and drove revenue growth.Supervised and trained staff in guest service, F&B operations, and loss prevention.Ensured guest satisfaction by resolving complaints and maintaining high service standards.

Salem, Oregon

Managed hotel operations in the GM’s absence, overseeing guest relations, housekeeping, and maintenance.Approved budgets and staffing, monitored safety, and ensured adherence to procedures.Participated in facility inspections and managed preventive maintenance programs.Received and acted upon guest complaints, ensuring high standards of service.

Albuquerque, New Mexico Area

Observed and documented patient behavior, communicating critical information to the treatment team.Provided therapeutic interventions and adjusted care as needed.Maintained professionalism, supported patient rights, and followed Desert Hills policies.Managed patient belongings, participated in emergency drills, and maintained certification in crisis intervention and CPR.

Las Cruces, New Mexico Area