- packaging and deploying applications via MECM to address software/driver needs- configuring software update groups for Microsoft Windows, Office, and 3rd party application patching- performing Absolute admin duties to freeze/unfreeze machines based on request or compliancy- Performing MECM console admin duties (i.e. collection management, inventory reporting, image task sequence maintenance) in support of Windows workstations- participating in security baseline group meetings for hardening policy implementation for Windows workstations- group policy testing/implementation to address security requests- Active Directory management (i.e. cleanup, query reporting, GPO implementation, and assigning workstations) - providing Tier III level support in assisting with application, image, and policy related issues

Creating deployment applications/packages via Powershell/CMD to be deployed into a highly visible environment (via SCCM)Perform duties as an escalation point for phone support & Tier I/II service desk staffWindows/Office patch management of the Windows 10 workstations.Created/implemented the group policy configurations for the Windows 10 workstation in the environment (local and Active Directory based)Configured the policies and settings for Office 2016/Windows to comply with the client’s hardening guide, and created a high profile package for production.Adding print drivers and adding/modifying print queues within the print server.Workstation upgrades from Windows 7 to Windows 10, and manage the image used for the Windows 10 workstations.Created a functioning Windows 2 Go copy of the production Windows 10 image.Setting up Hyper-V servers to maintain several test virtual machines for the client.Maintained drivers for all workstation models within the environment.Active Directory account maintenance.Assisting with implementing break-fix group policy settings within the environment.

• Providing planning, analysis, testing, and implementation of operation system upgrades and applications• Using Windows Server 2008 and 2012 to manage System Center Configuration Manager 2012 R2 and Microsoft Deployment Toolkit 2013• Creating and maintaining virtual machines using Hyper-V virtualization • Combining Hyper-V with MDT to create a process that allows for the build and capture of new images• Integrating Windows images through group policy to Windows Server Update Services (WSUS) to keep them regularly updated• Troubleshooting imaging and deployment issues• Replacing tapes for server storage backup purposes • Providing compliance reports for on-going deployments for environment meetings• Creating collections within SCCM to organize workstations within the environment• Using Active Directory for user account creation/modification, add/removal of devices, group policy changes, terminal server administration, and print server maintenance• Providing administration support for UNICOR issued devices running Windows 7, 8.1, 10, and Embedded 7 operating systems• Remote support using SCCM and Microsoft Lync 2010• Providing report analysis of on-going distributions and deployments through SCCM

• Local/Network XP-to-Win7 migration of user profiles, documents, and application data, in support of an upgrade project spanning over 100,000 workstations• Providing administration support, for IRS-issued laptops and desktops under Windows XP and Windows 7• Microsoft Outlook 2010 setup & configuration• Migration of user profiles from Windows XP to Windows 7• Windows 7 operating system imaging and deployment• Testing migration software prior to deployment out in the field• Conducting remote support using Remote Desktop Connection, PCAnywhere, and Office Communicator• Troubleshooting software errors relating to installation or configuration, referring to shared troubleshooting guides if needed• Wireless air-card installation and configuration• Domain user directory management• Installation, configuration, troubleshooting, and backing up data of approximately 2,100 IRS-issued applications. This was done either manually, or automated through project-distributed tools• Leading field teams at IRS sites in the Washington DC area• Overseeing the day-to-day activities of a highly visible, fast paced migration room of 3 to 6 techs in the New Carrollton Federal Building. This includes being the primary point of contact for walk-in questions, scheduling migrations, updating migration records, asset management of IRS issued workstations, and escalated on-site issues.• Using an HP-issued Scheduling interface to maintain regular updates of migration statuses• Local and network installation and configuration of over 40 different HP/Lexmark/Canon multi-function printers and scanners• Training and assisting incoming technicians on the migration process• Conduction post-migration procedures with users to ensure their satisfaction with their upgrade, including answering any questions they may have• Communicating solutions to escalated issues/concerns from other techs on the project• Organizing remote chat conferences for technicians conducting migrations nationwide

• Responding to approximately 5 calls a day, handling Tier I issues related to employee phones, printers, and Windows XP/7• Creating Active Directory user accounts, assigning permissions, and performing user account resets• Disc-based installation and configuration of Windows XP & 7 operating systems• Local and network installation of approximately 30 HP/Lexmark printers• Configuring email accounts on mobile devices, as well as training employees on the basic functions of their phones (checking/responding to email, setting/backing up their contacts, adding favorites to their web browser)• Setting up labs of up to 15 workstations at sites in the area, for training and educational purposes. • Installation/configuration of Norton Anti-Virus, Microsoft Office, and ensuring that the Windows 7 OS was constantly up to date• Locally backing up user documents, favorites, personal email archives, and other personal data, prior to triage, or upgrading their workstation• Building workstations from refurbished parts, including memory/hard drive installation

• Serve as front desk reception, greeting visitors and granting access to commercial and government offices• Maintain data logs and review monitors for activity• Conduct patrols as a deterrent for potential security and hazard risks• Operate and interpret security consoles such as CCTV, building access and fire systems controls • Trained in emergency alarm/incident response procedures

• Provided front desk support at various high-end apartment complexes in DC region • Greeted residents and potential leasers• Provided receipts for credit card rental payments• Sorted mail and packages • Answered phones and transferred calls

• Inspected exterior and interior of residential properties• Conducted tenant surveys on apartment living conditions