Jordan Wine Email & Phone Number

Collaborated closely with other departments and senior level personnel on special projects to ensure successful outcomes. Identified areas of improvement in existing knowledge management practices and proposed solutions for implementation. Developed training materials and conducted staff training sessions as needed. Monitored help desk ticketing system queues for incoming requests from customers. Managed multiple priorities, following through on projects to completion. Provided technical support for hardware and software issues to end-users via telephone, email, and remote access tools. Handled difficult situations and customers to achieve successful outcomes. Identified opportunities to improve existing knowledge management processes and systems. Supported the development of automation processes that improved efficiency in the handling of Knowledge Management tasks.

Addressed customers courteously using suitable methods and problem-solving skills. Updated and maintained database with accurate customer information and timely data entry. Investigated and researched issues to determine root causes and appropriate resolution methods. Responded to telephone inquiries and complaints following standard operating procedures. Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.

Used web-based platform to call contacts of people diagnosed with COVID-19. Placed phone calls to newly diagnosed patients and potentially exposed people. Followed script to inform contacts about isolation or quarantine and what to do if symptoms present or develop. Maintained communication with contacts to assess symptoms, encourage compliance with quarantine and determine social support needs.

Managed vendor relationships, budgets, & client interactions. Created & maintained new client & business accounts. Invoicing & processing payments for clients & businesses. Baking to par for orders weekly while keeping the stores display neat and orderly. Maintaining high product quality in a high-volume environment. Communicating with the client to determine their needs & then demonstrating product knowledge to create something that fits their individual needs. Managed all baking operations professionally and handled all problems confidently. Guaranteed all baked goods were cooked according to customer’s tastes and needs. Maintained and controlled inventory of baked goods. Maintained cleanliness and hygiene in bakery premises. Baked consistent quality items by accurately mixing, dividing, shaping and proofing. Established and maintained positive vendor relationships. Managed inventory, labor, expenses, & other operational processes. Helped to set-up and establish this award-winning indie bakery in Little Rock. Responsible for production line which baked approximately 200 pies and 800 mini-pies each week along with specialties such as with cinnamon rolls, breakfast calzones, quiche, etc. Honey Pies won first place in three categories of the 2016 Arkansas Times' Readers’ Choice awards: Best New Restaurant, Best Desserts, & Best Pie Page 2