US Navy Reserve Information System Technician Chief Petty Officer (E-7). Manage 80 sailors at the largest Navy reserve command in the Southeast Navy Information Forces. Recognition for work performed supporting active duty command cutting their work load by 20%. Mentoring my sailors on self-improvement and training. I promoted 25% of to the next paygrade. Wrote performance evaluations for job accomplishments and conduct. Assign daily job assignments, conduct training. Increased command mission readiness by 75%. Planned, assigned, and managed the project installation of telecommunication circuits, digital microwaves, and transceivers, tactical and commercial satellites. Performed operational testing, maintenance, and adjustments on operational equipment for best performance, upgraded computer software, and equipment. Recruitment of men and women who meet moral, mental, physical and other specific standards for naval service, obtaining the best qualified for commissioning and enlistment in the U.S. Navy and Navy Reserve. Communications Security Custodian – Responsible for the management, inventory, accountability, and enforcement of communications security procedures. Responsible for providing enough qualified applicants for enlistment in the U.S. Navy. Provides leadership, training, mentorship and guidance for Delayed Entry Program personnel and families awaiting assignment to boot camp. Foster culture of accountability, trust, and collaboration between talent specialists and their clients. Provide daily direction to office specialists to obtain short-term and long-term objectives. Promote client-first posture within office setting. Responsible for the day-to-day administration of operational support policies and guidelines. Monitor office staff and client interactions daily to ensure quality customer service; specifically, by monitoring live calls and email responses. periodically to identify improvement opportunities.

Inventoried and tracked over 4 million dollars of network equipment for the UC/LAN Refresh project. Instrumental in processing thousands of orders for site VOIP equipment installation throughout TVA valley wide. Flawlessly scheduled and tracked all deliveries to meet VOIP installation and cut-over deadlines with no delays. Maintained a close relationship with vendors ensuring orders arrived on time to prevent projects delays. Single handedly cleared out four storage areas of network surplus equipment from Knoxville Summer totaling eight tractor trailer loads. Ensuring all network equipment configurations had been clear per TVA wipe drive policy. Retired over 1,000 pieces of network equipment in ITSM. Was asked by Print Release Project Manager to assist with the removal of more than 700 network printers throughout TVA due to success rate of network surplus removal. Passed OIG inspection receiving zero discrepancies on equipment sent to surplus.Also served as Polycom Technician/Project Manager conducting site walk downs for thirteen new Polycom system installations. Meet customers to determine customer requirements. Submitted build of materials for customer approval. Created site drawings for customers wiring, TV mounts, Camera mount, TV’s, ceiling microphones, ceiling speakers and Polycom system installation. Scheduled and tracked project installation from start to finish with Facilities to meet customer installation deadline. Trained customer on system use and how to schedule a video conference. Trouble shot Polycom systems outages.

Premise Technician – Installed coax, cat-5, cat-6 and fiber optic wiring for EPB Fiber services. Performed Quality Control checks. Installed Wi-Fi routers, set up wireless devices. Conducted site surveys for installation of service. Install and update anti-virus software, service patches and drivers for Windows XP/2000/Vista/7/8/10. Uninstall adware, spyware, malware. Troubleshot outages. Conducted vehicles inspections to stay compliant with OSHA safety standards.