Christopher Caracciolo Email & Phone Number

Orlando, Florida, United States

Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.Estimates cost and completion time/settles customer accounts.Communicates with customer about status of work.Coordinates activities to ensure repair work is fixed right the first time and completed on time.Meets or exceeds goals for add-on sales.Delivers the right car in perfect condition every time.Identifies repeat customers/first time customer and treats them accordingly.

Winter Park, Florida, United States

• Exceeded personal sales profit goals and generate strong revenue for the business.• Provided quality customer service by consistently achieving excellent CSI scores.• Motivated and goal-driven with a track record of success in generating repeat business and closing tough sales.• Served as communicator between customer and technician to ensure complete understanding regarding the services rendered.• Accurately verify warranty and service contracts.• Build and promote strong, long-lasting customer relationships by partnering with them and understandingtheir needs.• Prepared and processed Repair Orders using Reynolds and Reynolds accurately, including all costs, deductibles, and descriptions of symptoms. • Effectively worked with technicians who performed all automotive mechanical services.

Clermont, Florida

• Exceed personal sales profit goals and generate strong revenue for the business.• Ranked as #1 sales manager (out of 12) in 2018 and 2019• Provide Quality customer service by consistently achieving excellence CSI scores.• Exceeded personal sales profit goals and generated strong revenue for the business.• Motivated and goal driven with track record of success and generating repeat business and closing of sales.• Serves as a communicator between customer and technician to ensure complete understanding in regards to the services rendered.• Accurately verify warranty and service contracts.• Prepare and process repair orders accurately, including all costs, deductibles, and descriptions of symptoms.• Advise customers on additional needed services, explain our benefits. • Effectively work with technicians who perform all automotive mechanical services.

Clermont, Florida

• Focused on continued sales and growth from retail tire center stand point.• Increased territory sales within two years, exceeding quota by 12% in 2014 and over 15% continued through the follow years.• Assisted with sales and service operations to achieve budgeted sales and profit objectives. • Scheduled all service work, and provided high level of service to both walk in and telephone customers.• Maintain an adequate inventory of parts and supplies, according to establish standards.• Liaison between Distributor and local store to maintain and increase local profits. • Establish schedules for equipment maintenance in to repair. • Completed and insured the completion of all daily paperwork attendance to store operations, including daily star cuts, take a control, credit cards, bills, invoices, and ensure that proper account and controls were exercised. • Sold products to customers and perform service operations as required.• Served as the manager on duty role as needed including opening and closing the store.• Provided leader ship and direction to floor team members ensuring at the customer service, merchandise standards, signage, recovery and cleanliness were met daily. • Perform duties necessary to the effect of operations of retail tire center.

Clermont, Florida

• Drive sales to assigned area. • Drove the financial performance of assigned areas. • Verified all cash deposit for the bank and in sure the funds were deposited the following business day. • Ensure compliance with company policies and procedures. • Modeled in, and forest, and provided direction in guidance to hourly associates on proper customer service approaches and techniques to ensure customer needs, complaints, and issues were successfully resolve within company guidelines and standards. • Participated in community out reach programs to inshore and support hourly associates in serving as good members of the community. • Upheld the companies open door policy.