As Marketing and Communications Manager at Trinity Ministries, I lead strategic campaigns across digital, print, and in-person platforms for its five nonprofit ministries, which collectively generate over $26 million in annual revenue.I oversee brand development, stakeholder engagement, public relations, and crisis communication while aligning strategies with organizational goals to enhance donor relations, enrollment, and community outreach. By leveraging data-driven insights and creative storytelling, I ensure a cohesive and impactful presence across all initiatives.

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I managed and expanded sales for the Superior Fireworks and SFX Wholesale divisions, overseeing customer accounts, service, and order fulfillment across multiple platforms. My responsibilities included creating and managing online accounts, resolving customer inquiries and issues, processing returns and refunds, and coordinating claims with shipping companies.Using our order management system, I handled customer purchases and maintained accurate inventory to ensure product availability. I also worked closely with transportation companies to guarantee timely deliveries and collaborated directly with customers—whether in person, online, or by phone—to build and maintain strong relationships.

I managed and implemented Microsoft Dynamics CRM for our national sales force, ensuring seamless adoption and functionality. I created content such as blogs, project profiles, press releases, and marketing collateral to support our Workplace Solutions verticals.I provided support in responding to RFPs, RFXs, and RFQs and served as a key contributor to initiatives led by our Brand Manager.

As a business development professional, I connected with commercial real estate, facilities, and project management professionals to better understand their workplace challenges and goals.Clients typically sought our expertise in areas such as move management, office and industrial relocations, IT connect/disconnect services, furniture solutions (buying, selling, and repair), moves, adds, and changes (MAC), project and program management, space verification and planning, and site decommissioning.

I managed a 13-member lifeguard team, overseeing weekly scheduling and ensuring the safety and enjoyment of all members and families. I organized and executed aquatic events, including holidays, birthday parties, and youth activities, while prioritizing a positive member experience.I reported directly to the country club general manager, maintaining high standards for service and operations.