As an IT Project Officer at Golden Lane Housing, I have over three years of experience in providing IT services and project management for a leading provider of housing and support services for people with learning disabilities. I hold an ITIL certification and have skills in Windows 7/10, Technical Support, Group Policy, and Citrix.My role involves managing and assisting projects across IT and other departmental areas, ensuring that they are planned, budgeted, documented, and delivered according to the scope and objectives. I also troubleshoot and resolve user issues, conduct technical research, and install and maintain software and hardware. I am passionate about contributing to the digital transformation and operational excellence of the organization by bringing new ideas and best practices that align with the company's goals and vision.