Christopher Chan Email & Phone Number

Toronto, Ontario, Canada

CollarboraAI is a tech startup company bringing advanced AI automations and digital solutions to enhance efficiency, cut costs, and improve the customer experience.I’m the head of analytics at ColloboraAI, responsible for the operational portfolio which focus on helping companies advance their data maturity to its fullest extent by creating new ways of working that will transform the culture of an organization and scale its business.Accomplishment:• Developed the strategy… Show more CollarboraAI is a tech startup company bringing advanced AI automations and digital solutions to enhance efficiency, cut costs, and improve the customer experience.I’m the head of analytics at ColloboraAI, responsible for the operational portfolio which focus on helping companies advance their data maturity to its fullest extent by creating new ways of working that will transform the culture of an organization and scale its business.Accomplishment:• Developed the strategy and roadmap for a client to build an industry-leading automated platform that drives marketing and digital experience initiatives across all channels to formulate a lead generation model.• Implementation of a knowledge base internal FAQ chatbot for a travel agency to minimize customer waiting time as an agent search for an answer• Streamline existing processes for a client by integrating an AI-powered automated intake form which reduced data redundancy, removed manual intervention and ultimately increased company productivity. Show less

Toronto, Canada Area

Royal Bank of Canada is a Canadian multinational financial services company and the largest bank in Canada by market capitalization.At RBC, my role was to build and scale a centralize data environment to enable application developers and quality assurance teams analytics capabilities. Through close partnership with various Quality Engineering teams across RBC to help grow a data-driven approach to testing, which became a key operational measurement to reflect our yearly… Show more Royal Bank of Canada is a Canadian multinational financial services company and the largest bank in Canada by market capitalization.At RBC, my role was to build and scale a centralize data environment to enable application developers and quality assurance teams analytics capabilities. Through close partnership with various Quality Engineering teams across RBC to help grow a data-driven approach to testing, which became a key operational measurement to reflect our yearly success.Accomplishment:• Develop and implement a machine learning model using natural language processing to monitor application issues for a service management software. Issues such as: code defects, environment issues, performance issues, and change request. created in one RBCs service management software.• Designed a centralized analytical environment to provide both technical and non-technical individuals analytics capabilities. It included a web service interface that allow users to talk to our Chabot either in English or computer code. Show less

Toronto, Canada Area

Rogers Communications is a diversified public Canadian communications and media company, providing wireless communications, cable television, telephone and internet.In this role, I was responsible to rebuilt the end-to-end management of the customer experience journey. This included identifying existing gaps, develop and deliver a first-class monitoring tool that measures performance impacting issues to drive strategic and rapid response.Accomplishment:• Launched a real time… Show more Rogers Communications is a diversified public Canadian communications and media company, providing wireless communications, cable television, telephone and internet.In this role, I was responsible to rebuilt the end-to-end management of the customer experience journey. This included identifying existing gaps, develop and deliver a first-class monitoring tool that measures performance impacting issues to drive strategic and rapid response.Accomplishment:• Launched a real time customer experience monitoring framework to quickly alert and detect, isolate, and resolve potential root causes driving signal degradation. The framework encompasses the use of data correlation, change assessment and predictive modelling to determine an outcome.• Building authoritative data lake assets to enable analytics capabilities for teams across Rogers Communications. Automating and scaling over 30 ETL processes, and CI/CD pipelines into an Oracle SQL Environment. Show less

Toronto, Canada Area

Toronto, Canada Area

Toronto, Canada Area