Christopher Chan Email & Phone Number

Penang, Malaysia

Highlights:• Awarded Dell Spot Award in Nov 2013 for the Global Deployment of the new eSupport/eDell onlinewebsite Platform for Sales & Services to enhance the Customer Web Purchase Experience(e.g. Drivers & Downloads)• Delivered multiple Lean & Valued Processes for APJ Order Processing Regions thru the BusinessImprovement Projects (e.g. Frictionless of Sales Order Processing to reduce Sales Support Expensesby > $1Million in the project)• Championed the Asia… Show more Highlights:• Awarded Dell Spot Award in Nov 2013 for the Global Deployment of the new eSupport/eDell onlinewebsite Platform for Sales & Services to enhance the Customer Web Purchase Experience(e.g. Drivers & Downloads)• Delivered multiple Lean & Valued Processes for APJ Order Processing Regions thru the BusinessImprovement Projects (e.g. Frictionless of Sales Order Processing to reduce Sales Support Expensesby > $1Million in the project)• Championed the Asia Pacific & Japan regional teams to revamp a newly Automated Sales Platform(Quote to Cash) to Asia Pacific region in 2010 to ensured compliance to Financial Audit requirements• Strategically Designed, Planned, Developed & Deployed the End to End Processes & Order ManagementOperational Tool to eliminate redundancy in Sales & Support Processes.• Delivered Yellow Belt Training Sessions & Mentored 5 Green Belt Projects in Sales & Supportteams.Responsibilities Undertaken in Dell:• Performed Strategic eDell/eSupport Global Product Management & Deployment• Strategically Spearheaded the End to End Lean Process Improvement Design, Development & Deployment for the Regional Sales Support Operations.• Championed the Asia Pacific Deployment for Automated Sales Platform (Quote to Cash) to ensured compliance to Audit requirements inclusive of Web purchase Frictionless Operational Support. Progression in Dell prior taking Global Roles as Senior Manager:• Led & Managed the Australia Sales Support Team (based in Malaysia & Bangalore)• Led Process Improvement Teams for the Asia Pacific Sales Support Engineering/Solution to establish the Regional Sales Support Control/Monitoring mechanism, Quality processes & systems i.e. Lean & Valued Processes for Asia Pacific Region; Sharing of Best of Breed practices including strategies of overcoming long Regional Credit Hold Process & Minimizing Regional Sales Support Order Velocity Turn Around Time. Show less

Penang, Malaysia

HIGHLIGHTS in LKT:• Led LKT Precision Engineering to achieve ISO 9001 (SIRIM) in 2003, as Quality Manager.• Automated the High Volume Manufacturing production lines for a new factory in Kulim as FactoryManager (LKT Technology Sdn Bhd) from 2002 to 2003• Established Global Service Centres (US, Ireland, Costa Rica, Manila) for Equipment exportedworldwide, as Senior Manager for LKT Support Services Sdn Bhd from 1997-2002• Jointly developed with SIRIM the Educational… Show more HIGHLIGHTS in LKT:• Led LKT Precision Engineering to achieve ISO 9001 (SIRIM) in 2003, as Quality Manager.• Automated the High Volume Manufacturing production lines for a new factory in Kulim as FactoryManager (LKT Technology Sdn Bhd) from 2002 to 2003• Established Global Service Centres (US, Ireland, Costa Rica, Manila) for Equipment exportedworldwide, as Senior Manager for LKT Support Services Sdn Bhd from 1997-2002• Jointly developed with SIRIM the Educational Curriculum for ASTEC (Advance Skill TechnologicalEducational Center) Malacca, as Training Manager for LKT Industrial Berhad• Designed, Developed & Deployed HR policies for the Group of Companies, as Senior HR Manager to ensure company audit compliance to KLSE Main-board requirements.Roles Held in LKT Group of Companies:• 2003 - 2004: Quality Manager (LKT Industrial Berhad & LKT Precision Engineering)• 2002 - 2003: Factory Manager (LKT Technology Sdn Bhd)• 2001 - 2002: Senior QA Manager (LKT Automation Sdn Bhd)• 1997 - 2002: Senior Manager/Business Unit head (LKT Support Services Sdn Bhd) • 1995 - 1997: Senior Training Manager (LKT Industrial Berhad) Projects Undertaken in LKT Group of Companies as Senior Manager:• Managed Training Need Analysis & Training activities for LKT Group of companies.• Established Human Resource Handbook i.e. Strategically Design, Developed & Deployed HR policies for the Group of Companies, e.g. in Job Mapping, C&B, Work-force Recruitment.• Established Global Presence under a new start-up subsidiary (LKT Support Services), i.e. Strategically Marketed services to customers; Developed & Managed the Business Growth for Service, Spares, OEM Equipment training and development.• ISO Certified LKT Group as Quality Management Representative.• Automated LKT Technology Factory for high volume manufacturing• Restructured the R & D department & established supply chain process for critical items• Developed ASTEC curriculum with SIRIM Show less

Penang, Malaysia

HIGHLIGHTS in KOMAG US• Developed & Conducted Engineering Training Classes for Engineers & Technicians.• Jointly developed the Statistical Process Control Class for Penang Industries, with Penang SkillsDevelopment Centre in 1994.Projects Undertaken as Senior Training Executive• Developed Start-up Materials for the Sputter Disk Drive Technology Transfer from US to Malaysia.• Established Engineering materials for Komag College for Engineers & Technicians.• Worked… Show more HIGHLIGHTS in KOMAG US• Developed & Conducted Engineering Training Classes for Engineers & Technicians.• Jointly developed the Statistical Process Control Class for Penang Industries, with Penang SkillsDevelopment Centre in 1994.Projects Undertaken as Senior Training Executive• Developed Start-up Materials for the Sputter Disk Drive Technology Transfer from US to Malaysia.• Established Engineering materials for Komag College for Engineers & Technicians.• Worked with Penang Skills Development Center to establish the Statistical Process Control Class by coordinating the invited Guru from US to deliver the forum in Penang for Penang Industries in 1994.• Planned & Conducted Training Session for the entire company.• Established the HRDF system for Komag. Show less

Singapore

HIGHLIGHTS in NGEE ANN POLYTECHNIC, SPORE• Designed & Developed the Educational Syllabus for Electro-pneumatics for the Coursework + Lectured in Computer Control & Automation School.• Supervised Industrial Attachment students & provided Industrial Consultancy, e.g. to SUMITOMO Interconnect Spore to improve the efficiency of their production equipment.Role Undertaken as Lecturer/Industrial Consultant• Lectured in the Electronic department for the Control & Automation… Show more HIGHLIGHTS in NGEE ANN POLYTECHNIC, SPORE• Designed & Developed the Educational Syllabus for Electro-pneumatics for the Coursework + Lectured in Computer Control & Automation School.• Supervised Industrial Attachment students & provided Industrial Consultancy, e.g. to SUMITOMO Interconnect Spore to improve the efficiency of their production equipment.Role Undertaken as Lecturer/Industrial Consultant• Lectured in the Electronic department for the Control & Automation division.• Supervised Industrial Attachment students & worked as Consultant for SUMITOMO Interconnect Spore.• Developed the Computer Control & Automation Syllabus for the Department. Show less

Singapore

HIGHLIGHTS in ESSO (currently known as EXXONMOBIL)• Increased the Chlorination Machine by 50% under the Mechanical & Electrical department at the Off Shore Refinery at Pulau Ayer Chawan.• Salvaged more than $1Million worth of Equipment from a drifting dock hit by a Tanker while docking.Task Performed As Industrial Engineering Trainee:• Worked with the Mechanical & Electrical Field Engineering teams to maintain the Off Shore + Refinery Equipment & perform daily &… Show more HIGHLIGHTS in ESSO (currently known as EXXONMOBIL)• Increased the Chlorination Machine by 50% under the Mechanical & Electrical department at the Off Shore Refinery at Pulau Ayer Chawan.• Salvaged more than $1Million worth of Equipment from a drifting dock hit by a Tanker while docking.Task Performed As Industrial Engineering Trainee:• Worked with the Mechanical & Electrical Field Engineering teams to maintain the Off Shore + Refinery Equipment & perform daily & routine checks for field equipment at Pulau Ayer Chawan.• Acquired exposure & learning in Salvaging Equipment from a drifting dock hit by a Tanker while docking & also involved in proactive strategic planning to cope with Refinery Fire Fighting. Show less

Program Management Certification, Pmi Certified (Memberid:1675222)

Bachelor'S Degree, Electrical And Electronics Engineering

Activities and Societies: Represented Electrical Electronic School in Singapore Science Center Project. Participated as Hall.

Teaching Methodology (110Hr Course)

Activities and Societies: Ngee Ann Polytechnic Lecturer => Soccer Team => Track & Field Team

Graduate-Ship Society Of Business Practitioners

Graduate-ship Society of Business Practitioners, UK, GSBP (Sn Prof Qualification)

Business Process Improvement

Activities and Societies: Lean Project Management for Sales Support Operations June 2007: Dell Computers BPI: Completed Black Belt Class.