● Responsible for hiring, promoting, terminating and developing a high performing teamthat is results driven in order to maintain our top performing status in the district● Major focus on customer relationships with our credit programs and incentives in orderto retain a loyal customer base and exceed sales objectives● Inspire team to perform at an exceptionally high level based off of metrics and customerfeedback● Regularly evaluates performance of supervisors and meeting with staff to ensure thateveryone is aware of company expectations and standards● Develops and implements strategies for achieving weekly and monthly operational goalsand completing tasks assigned to the store.● Manages workforce productivity, efficiency and process improvement projects andinitiatives.● Responsible for holding team members accountable for compliance with establishedsales, safety and security practices and procedures in conjunction with local, state andfederal regulations.● Speaks clearly, positively and persuasively and demonstrates active listening in a varietyof situations with team members, customers, business partners and the general public

● Reviews Weekly Sales Opportunities reports with high level leadership in order to drive sales increase within Footwear and Apparel leading multiple departments to a increases from LY since 2020.● Driving customer satisfaction through the customer experience program which allows all active team members to exceed and maintain a company expectation of 85%● Implemented daily/weekly merchandising strategies in order to maintain the best store conditions for sanitation and safety.● Spearheaded company trainings that developed new and existing management in our district● Oversees 30+ employees, hiring, promoting, terminating and developing them to meet company standards● Conducts performance reviews quarterly in order to build a high performing team.● Completes daily/weekly audits to ensure Firearms compliance with all federal and stateregulations.

Recruit, hire and develop the best retail talent to increase customer service abilities, overall performance metrics and lead the warehouse operations team to promotions which results in lower turnover rates, higher productivity and maintaining company standards. ● Schedule stock On Hand inventory cycle counts with inventory control lead on a daily basis to ensure 100% operation compliance for high shrink departments. ● Improve customer service execution by developing strategies and initiating warehouse operations web team to process 750+ customer online orders based on priority and expedited status in an efficient manner ● Lead warehouse team on proper inbound/outbound transfers regularly holding team accountable for inventory control activities which results in less supply errors. ● Educate warehouse fulfillment team on how to use analytical Mfill & Ofill applications to improve units per hour score and fulfillment results over 85% leading to efficient click-to-ship process. ● Oversight of (3PL) third-party logistics transportation operations and qualifications including any investigation of carrier invoices for accuracy/variation in collaboration with Central Logistics. ● Implement, analyze and comply with company directives concerning health and safety policies. ● Facilitates store and warehouse stock walks for stockroom policies & merchandise organization with all department managers to guarantee consistency. ● Lead, train, motivate and drive execution of customer service tactics, managing transportation carrier relationships, inventory management best practices, multiple playbooks and standards throughout the warehouse and store. ● Leverage tools and resources for forecasting, staffing and scheduling to ensure the ability to execute inventory control abilities

Direct the execution of high shrink stores for retail Loss Prevention services including auditing, training, and theft investigations concerning matters related to associate and customer theft, physical security, safety, and emergency response. • Responsible for developing and administering Individual Development Objectives, quarterly check-ins, and annual performance metrics for direct reports. • Influence Regional Loss Prevention, District Managers, Operations and Store Management Teams in the successful implementation of programs and procedures to meet loss prevention business objectives. • Develops partnerships with HPD to investigate fraud activity, shoplift activity and property crimes along with responding to after hour alarm breaks. • Lead daily training for unreleased agents, loss prevention managers,operations managers and service ambassadors to enforce proper protocol for customers, vendors and employees that resulted in risk recognition, internal promotions of team, and safe detainments. • Ensure all department merchandise is correctly tagged and cabled to meet 98% compliance resulting in 7.23% reduction in shrink. • Conducted shrink meetings and stock walks with management to identify theft trends and improper stockroom layout which created an increase in productivity and made day to day operations run smoother. • Ensuring employees meet health and safety requirements. • Responsible for managing and operating expense budgets to support initiatives and deliver results.

Complete weekly scheduling and assigning employees; following up on work results. • Maintains store staff by recruiting, hiring, selecting, orienting, and training employees. • Prepares an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. • Manages business relationships, customer service, inventory, studies advertising, sales promotion, and display plans; analyzing operations and financial statements for profitability ratios. • Audited cashier drawers with high variances, documented customer/ employee theft to loss prevention

Hands-on security training for postal employees who manage and maintain high technology postal systems • Excelled in courses to understand interpersonal and developmental aspects of leadership: coaching, giving and receiving feedback, and effective messaging • Interactive activities related to managing difficult business conversations, team development, and power and influence • Reported mail crime and conducted evidence for high-profile criminals • Performed investigative and security functions • Escorted high value mail shipments to major events

Helps with operations & personnel management, which includes recruiting, training, scheduling, and coaching associates • Schedules work assignments and helps facilitate weekly or monthly staff meetings • Monitors, evaluates, and helps maximize customer service delivery and customer satisfaction • Helps develop and implement the store marketing program • Helps manage Center financials and prepare/provide reporting • Manages inventory of all store packaging materials • Reviews daily employee timesheets and submits for payroll processing • Helps oversee Center maintenance, including cleanliness, safety, and organization