Christopher Chenier Email & Phone Number

United States

United States

The Woodlands, Texas, United States

• Responsible for hiring, promoting, terminating and developing a high performing teamthat is results driven in order to maintain our top performing status in the district
• Major focus on customer relationships with our credit programs and incentives in orderto retain a loyal customer base and exceed sales objectives
• Inspire team to perform at an exceptionally high level based off of metrics and customerfeedback
• Regularly evaluates performance of supervisors and meeting with staff to ensure thateveryone is aware of company expectations and standards
• Develops and implements strategies for achieving weekly and monthly operational goalsand completing tasks assigned to the store.
• Manages workforce productivity, efficiency and process improvement projects andinitiatives.

Spring, Texas, United States

• Reviews Weekly Sales Opportunities reports with high level leadership in order to drive sales increase within Footwear and Apparel leading multiple departments to a increases from LY since 2020.
• Driving customer satisfaction through the customer experience program which allows all active team members to exceed and maintain a company expectation of 85%
• Implemented daily/weekly merchandising strategies in order to maintain the best store conditions for sanitation and safety.
• Spearheaded company trainings that developed new and existing management in our district
• Oversees 30+ employees, hiring, promoting, terminating and developing them to meet company standards
• Conducts performance reviews quarterly in order to build a high performing team.

Houston, Texas Area

• Recruit, hire and develop the best retail talent to increase customer service abilities, overall performance metrics and lead the warehouse operations team to promotions which results in lower turnover rates, higher.
• Schedule stock On Hand inventory cycle counts with inventory control lead on a daily basis to ensure 100% operation compliance for high shrink departments.
• Improve customer service execution by developing strategies and initiating warehouse operations web team to process 750+ customer online orders based on priority and expedited status in an efficient manner
• Lead warehouse team on proper inbound/outbound transfers regularly holding team accountable for inventory control activities which results in less supply errors.
• Educate warehouse fulfillment team on how to use analytical Mfill & Ofill applications to improve units per hour score and fulfillment results over 85% leading to efficient click-to-ship process.
• Oversight of (3PL) third-party logistics transportation operations and qualifications including any investigation of carrier invoices for accuracy/variation in collaboration with Central Logistics.

Houston, Texas Area

• Direct the execution of high shrink stores for retail Loss Prevention services including auditing, training, and theft investigations concerning matters related to associate and customer theft, physical security.
• Responsible for developing and administering Individual Development Objectives, quarterly check-ins, and annual performance metrics for direct reports.
• Influence Regional Loss Prevention, District Managers, Operations and Store Management Teams in the successful implementation of programs and procedures to meet loss prevention business objectives.
• Develops partnerships with HPD to investigate fraud activity, shoplift activity and property crimes along with responding to after hour alarm breaks.
• Lead daily training for unreleased agents, loss prevention managers,operations managers and service ambassadors to enforce proper protocol for customers, vendors and employees that resulted in risk recognition.
• Ensure all department merchandise is correctly tagged and cabled to meet 98% compliance resulting in 7.23% reduction in shrink.

Houston, Texas Area

Houston, Texas, United States

• Complete weekly scheduling and assigning employees; following up on work results.
• Maintains store staff by recruiting, hiring, selecting, orienting, and training employees.
• Prepares an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Manages business relationships, customer service, inventory, studies advertising, sales promotion, and display plans; analyzing operations and financial statements for profitability ratios.
• Audited cashier drawers with high variances, documented customer/ employee theft to loss prevention

Houston, Texas, United States

• Hands-on security training for postal employees who manage and maintain high technology postal systems
• Excelled in courses to understand interpersonal and developmental aspects of leadership: coaching, giving and receiving feedback, and effective messaging
• Interactive activities related to managing difficult business conversations, team development, and power and influence
• Reported mail crime and conducted evidence for high-profile criminals
• Performed investigative and security functions
• Escorted high value mail shipments to major events

Houston, Texas, United States

• Helps with operations & personnel management, which includes recruiting, training, scheduling, and coaching associates
• Schedules work assignments and helps facilitate weekly or monthly staff meetings
• Monitors, evaluates, and helps maximize customer service delivery and customer satisfaction
• Helps develop and implement the store marketing program
• Helps manage Center financials and prepare/provide reporting
• Manages inventory of all store packaging materials