Christopher Cherry Email & Phone Number

Chicago, Illinois

Chicago Il

Answered billing questions for customers in inbound call centerAssisted in sales of Phone, Internet, and Direct TV services

Schaumburg, Illinois

Contacted and interviewed prospective students regarding their educational background and educational goalsProvided academic advising to prospective students by academic curriculum review, course planning and academic supportAssisted Financial Aid and Student Advising in assisting prospective students complete financial aid and enrollment process Ensured students were prepared to start online classes by assisting them in completing Open House, Orientation, and touring the online Virtual CampusAssisted in academic retention of students by supporting students throughout their academic careerPromoted from Admissions Advisor to Senior Admissions Advisor

Chicago, Il

Supervised 10-15 service representatives, monitored agent productivity, attendance and conductHandled escalated calls and provided conflict resolutionMonitored conduct reviews utilizing NICE Systems for quality assurance Trained agents in company briefs, new investor campaigns and office protocolPromoted from customer service representative to team lead

Norridge, Il

Led preparations and audits of promotions and in-store advertisementsWorked in a team to drive optimal sales by ensuring advertisements were accurate and maintainedEngaged with consumers by answering questions about products, sales, and promotions

Chicago, Il

Account representative in high intensity call center, conducting over 100 dialer interactions dailyCompleted financial billing of insurance claims, account collections, and payment arrangementsValidated eligibility of healthcare coverage for government and private agencies