Christopher Ching Email & Phone Number

United States

- Managed a team of testers and creating a plan for them to explore and find issues for the project- Handled ownership and communication of all Master Test Plans for all assigned projects- Managed ownership and communication of the global project budgeting for all assigned projects- Managed ownership and communication to producers and global partners, ensuring that all outbound communication meets a clear standard- Performed consistent daily observation, research, review, and reporting of operations process adherence for all current assigned projects- Maintained, advancing and promoting knowledge in the field of quality assurance and control services revolving around current and potential PlayStation Studios QA operations service offerings- Collaborated with peer group and applicable department teams to ensure alignment, knowledge sharing and the cultivation of innovation within PlayStation Studios QA- Participated in yearly performance review process, helping to assemble feedback and sharing it with their direct manager to support performance management on a global level

• Help create, populate requirements, gather estimates, and assign tasks (on a regular basis) to internal team members.• Keep abreast of project schedule to help production staff to ensure internal tasks are on schedule.• Track and regularly follow-up on tasks assigned to other teams to ensure progress, quality, and timely delivery.• Monitor for potential risks or blocks and take immediate action to prevent or resolve them.• Actively brainstorm new tasks to augment project quality and progress• Help manage and improve the quality of assigned game(s), including gameplay, features, content, localization, etc. (e.g. creating specification/requirements re: the former three categories).• Actively manage testing and quality assurance of content updates, patches, expansions, etc.• Coordinate activities of cross-functional team to ensure smooth execution of updates and maintenances.• Work with other teams to learn their processes and acquire an understanding of the tasks they work on (and larger context of how they fit into the overall project plan).• Understand and evaluate product requirements and make recommendations in terms of priority and implementation based on cross-functional knowledge.• Monitor player community through in-game and out-of-game channels (e.g. customer service reports, forums, social media, etc.) to gauge service health and resolve issues, escalating when/if necessary.• Oversee and personally execute events to increase community engagement and retention.• Interface with internal teams and community during a game crisis to communicate action plans and manage expectations.• Ensure proper documentation of up-to-date game information, sales activities, promotions, and events for later reference and/or analysis.• Ensure proper documentation of key game specific processes and procedures (e.g. checklists for store updates and announcements to the community, testing during/after maintenances, etc.)

- Personally test and create tickets for hundreds of issues on a variety of different games.- Manage a team and deliberate tasks, duties and give informational updates on new standards and issues to assure quality assurance of various free to play software products as well as online purchasing.- Familiar with various bug tracking database products such as JIRA.- Performed software verification update to ensure quality assurance.- Review QA projects, checklist and issues.- Create submissions for Game Ratings for multiple Regions.- Communicate with different departments locally and overseas of current progress, issues, and solutions.

- Personally test and create tickets for hundreds of issues on a variety of different games.- Manage a team and deliberate tasks, duties and give informational updates on new standards and issues to assure quality assurance of various free to play software products as well as online purchasing.- Familiar with various bug tracking database products such as JIRA.- Performed software verification update to ensure quality assurance.- Review QA projects, checklist and issues.- Create submissions for Game Ratings for multiple Regions.- Communicate with different departments locally and overseas of current progress, issues, and solutions.

- Personally test and create tickets for hundreds of issues on a variety of different games.- Manage a team and deliberate tasks, duties and give informational updates on new standards and issues to assure quality assurance of various free to play software products as well as online purchasing.- Familiar with various bug tracking database products such as JIRA.- Performed software verification update to ensure quality assurance.- Review QA projects, checklist and issues.- Communicate with different departments locally and overseas of current progress, issues, and solutions.

Los Gatos

- Responsible for reviewing and inspecting issues created in the bug database from testers for submission to the vendors for a proper fix.- Testing of the Video content and additional assets and create tickets in the bug database using the program JIRA.- Responsible for reviewing fixes and replacements received from the vendors.- Communicate with Engineers and Account Specialists of issues and errors.- Minor changes to encoding assets for in house errors.

- Manage a team and deliberate tasks, duties and give informational updates on new standards and issues.- Manage applications and database updates using Control Submission Portal and UBER.- Review QA projects, checklist and bugs.- Responsible for build verification and loading of builds onto handsets for testers.- Created various test plans and information documents on Excel Sheets for new applications.- Performed quality assurance tests and verifications on various products using Test Track Pro and JIRA.- Familiar with xCode and BREW SDK to load and view handset applications.- Familiar with Carrier and IOS standards and requirements.

- Worked among a team to assure quality assurance of various software products.- Using internal intranet system for creating bug and error reports.- Performed software verification update to ensure quality assurance.- Project recognition on game credits on “Xenosaga III" and ".Hack//G.U.”.

- Performed quality assurance tests and verifications on various products using Devtrack tracking system.- Project recognition on game credits on “Oddworld: Stranger" and "The Lord of the Rings: The Third Age”.