Christopher Ching Email & Phone Number

Beverly Hills, CA, US

North Hollywood, CA, US

• Managed and chaired weekly meetings for the Salesforce Admin team, enhancing project issue resolution and operational efficiency by fostering collaborative discussions.
• Spearheaded as the senior solution architect, collaborating closely with team admins to develop scalable solutions, thereby optimizing system performance and user experience.
• Managed and executed SMB and Enterprise projects for clients across diverse industries including Healthcare, Automotive, Financial Services, Education, Manufacturing, Real Estate, Transportation, and Government.
• Directed over 15 high-value projects, each exceeding $100K, ensuring timely delivery and maintaining high levels of client satisfaction through project management, strategic planning, and effective stakeholder.
• Managed 75 mid-range projects valued between $20K and $100K, consistently meeting and often exceeding client expectations and project goals and fostering a collaborative team environment.
• Supervised the execution of more than 200 small-scale projects under $20K, delivering high-quality solutions tailored to client needs, through efficient resource allocation and proactive risk management.

North Hollywood, CA, US

• Executed over 300 projects across diverse sectors including public and private, spanning small business to enterprise scale, ensuring comprehensive project management and delivery.
• Led the implementation of various Salesforce platforms such as Sales Cloud, Service Cloud, Financial Cloud, Field Service, Health Cloud, Experience Cloud, and CPQ, driving operational efficiency and client satisfaction.
• Implemented effective DevOps management practices, employing advanced release management tools, conducting consistent UAT testing, and ensuring seamless deployment processes.
• Collaborated with diverse 3rd party solutions and Salesforce add-on products such as Inbox, Slack, Five9, Live Agent, and Conga, enhancing system functionalities and user experience.
• Collaborated with industry leaders such as Walt Disney, Universal Studios, Daimler Truck of North America, and various government agencies to implement tailored solutions.
• Increased lead conversion rates by 30% for EnclosureGuy through the development of an optimized Web-to-Lead capture system and

• Proficient in home networking setup, including both wired and Wi-Fi configurations, ensuring seamless connectivity and optimal performance for clients.
• Conduct thorough computer diagnostics to identify and resolve a wide range of hardware and software issues, enhancing system reliability and user experience.
• Expertise in custom building PC computers tailored to client specifications, ensuring high performance and cost efficiency.
• Provide comprehensive troubleshooting and support services for general computer issues, employing systematic approaches to swiftly resolve technical challenges and minimize downtime.
• Deliver personalized consultations to assess client needs and recommend optimal solutions, leveraging strong communication skills to translate technical concepts into user-friendly recommendations.
• Possess a solid foundation in IT principles and customer service, with a demonstrated ability to adapt technical knowledge to diverse client environments and requirements.

Encino, California, US

• Conducted proactive sales calls to engage potential clients, effectively communicating services and establishing initial rapport to drive business growth.
• Accurately entered prospect contact information into Salesforce.com CRM, ensuring data integrity and enabling efficient follow-up and nurturing of leads.
• Managed reception duties including filing, proofreading of source and target language materials, and handling photocopying tasks, maintaining organized and efficient office operations.
• Played a key role in the development of RFPs (Request for Proposals) for bidding on translation services for government contracts, demonstrating strong writing skills and attention to detail.
• Supported administrative tasks by ensuring meticulous documentation and handling of paperwork, contributing to seamless workflow and team efficiency.

Atlanta, Georgia, US

• Demonstrated strong leadership skills by effectively managing workflow, supervising team members, and providing comprehensive training to ensure operational excellence and team cohesion.
• Directed daily operations by assigning tasks, setting priorities, and ensuring adherence to quality standards, contributing to consistent performance and customer satisfaction.
• Oversaw financial transactions, including safe counts, cash handling procedures, and reconciliation of team member registers, maintaining accuracy and compliance with organizational policies.
• Conducted routine inventory assessments to monitor stock levels and optimize product availability on the floor, implementing efficient replenishment strategies to meet customer demand.
• Utilized analytical skills to evaluate operational processes and identify areas for improvement, leading initiatives to streamline workflows and enhance productivity.
• Fostered a collaborative work environment by promoting open communication, resolving conflicts, and motivating team members to achieve collective goals, ensuring a positive and productive workplace culture.

• Managed filing systems and maintained organized records, ensuring efficient document retrieval and compliance with regulatory standards.
• Facilitated reception duties by greeting visitors, answering inquiries, and directing calls to appropriate staff, fostering a professional and welcoming environment.
• Conducted accurate data entry tasks to input and update client information, case details, and other relevant documentation, minimizing errors and enhancing data integrity.
• Coordinated client intake processes, including scheduling appointments, gathering necessary information, and facilitating initial consultations, optimizing client satisfaction and retention.
• Collaborated with designated staff lawyers to relay new cases and pertinent information, facilitating seamless communication and efficient case management workflows.
• Utilized organizational skills to prioritize tasks, manage competing demands, and meet deadlines in a fast-paced environment, ensuring smooth operations and client service delivery.