Christopher Cho Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

• Solutioned for ways to increase sales and gain efficiencies for Consumer Direct Mortgage.
• Managed all lead channels for Consumer Direct Mortgage and strategized with leaders across various departments to increase sales effectiveness of lead channels. (Increased Credit Trigger campaign lead to application.
• Developed and oversaw baseline reporting to track MLO conversion rates for sales campaigns, applications, locks, funded units, time on phone, average call time, and best time to call.
• Led projects and initiatives to help drive sales and improve customer experience such as the improved TCF Welcome Home Employee Loan Discount Program (Increased applications by 34%) and Customer Prequal Follow-up.
• Created and maintained playbooks that detail roles and responsibilities for all roles within Consumer Direct Mortgage, and set minimum standards for loan production which are enforced through the Sales Success Plan.

Chicago, Illinois

• Delivered training to various stakeholders across the bank footprint through instructor led training, virtual webinars, and side-by-side coaching.
• Designed training curriculum to meet the needs of various residential lending departments such as sales, processing, closing, underwriting, secondary, closing, post-closing, home equity lending, and retail banking.
• Managed a help desk that provides team members support for issues with loan origination software, automated underwriting systems, loan structuring, underwriting guideline questions, and new hire transition.
• Consulted with team members and department leaders to analyze gaps or needs for training to design and deliver new training curriculum.
• Created and executed training plans for company initiatives such as software implementation, new lending products, and process implementation.

Downers Grove, Illinois

• Reviewed customer credit risk, calculated income, verified assets, and assessed collateral to issue loan approvals based upon credit worthiness and risk.
• Communicated loan decisions to mortgage bankers and processors and assisted with any questions on the respective decision and policy to ensure bankers and processors can effectively request the correct items needed for.
• Learned and applied new policy guidelines and changes to loan policy to ensure all loans are compliant with current regulations.
• Underwrote customer mortgage applications and decisioned loans accordingly based upon bank and agency guidelines.
• Conditioned loans to ensure loans met product parameters while maintaining outstanding customer service.

Downers Grove, Illinois

• Effectively explained and requested credit, asset, and income documentation from clients for loan approval.
• Analyzed all borrower and third party documentation including 1003, appraisal, title, and insurance are compliant with investor guidelines to meet salability of loan.
• Prepared loan submissions for underwriting review by ensuring all loans are compliant with Desktop Underwriter, Loan Prospector and company requirements.
• Managed a pipeline of 40 to 50 loans and processed all files to close in a timely manor while delivering an excellent customer experience.

Chicago, IL

• Reviewed borrower tax returns, credit reports, paystubs, asset statements, title, insurance policies, and appraisals and requested conditions from sales team if necessary.
• Calculated income for both salaried and self-employed borrowers and obtained loan eligibility through Desktop Underwriter and Loan Prospector.
• Cleared outstanding underwriter loan approval conditions and submitted the approved loan to the closing team.

Vienna, VA

• Analyzed member tax returns, credit reports, financial statements, and appraisals to verify members’ ability to repay loans.
• Resolved any irregularities such as liens, judgments, easements, and inconsistencies in income before closing.
• Performed loan closing reviews and cleared loans for closing by confirming underwriting exceptions and credit approval.
• Evaluated HUD-1 settlement statements from title companies to verify compliance with NFCU, RESPA, and VA regulations and requested revisions as necessary before sending closing documents and funding loans.
• Researched RESPA HUD-1 Good Faith Estimate tolerance violations and composed reports for management.
• Assisted members with any questions regarding their loan and requested any information needed for the loan.

Annandale, VA

• Prepared pre-closing and post-closing documents such as title commitments, closing protection letters, and final title policies for residential purchase and refinance cases.
• Evaluated client finances and title searches to process and negotiate short sales and loan modifications with lenders.
• Trained and double-checked other processors on real estate settlement procedures, including title analysis and HUD-1 pricing and billing.
• Reconciled company escrow account and databases to ensure accuracy in records.
• Resolved any discrepancies in billing and title for clients through refunds, affidavits, and letters of indemnification.
• Managed office and processors when settlement agents and attorneys were out of the office.