Christopher Cicchetti Email & Phone Number

United States

Plano, Texas, United States

• Managed the installation, maintenance and repair operations of technology solutions ensuring alignments with business objectives.• Drove customer retention and revenue growth while effectively controlling costs across designated regions.• Lead and oversaw a team of professionals, encompassing of a Field Service Supervisor, Field Service Technicians, Site Administrators and Contractors, optimizing processes, customer satisfaction, and budget adherence.• Collaborated with Account Managers to maintain client relations and facilitate the introduction of new product offerings.• Conducted site surveys and walkthroughs for RFP purposes, presenting my knowledge and expertise for contract proposals and renewals to new and existing clients.• Proficient in using Salesforce for ticketing and issue resolutions.• Proficient in using TaskRay for project management duties.• Proficient with online tools such as Zabbix and Orion to monitor network outages.

Carrollton, Texas, United States

• Conducted maintenance and repairs on telecommunication systems, kiosks and associated electronic equipment, ensuring optimal functionality and minimal downtime.• Troubleshot and resolved technical issues across multiple correctional facility sites, providing reliable on-site support and maintaining consistent communication.• Lead training and coordination efforts for team members on service calls and installation projects, while effectively managing inventory and daily reporting procedures.• Installed and programmed Dell and Fortigate switches to Securus’ private network.• Installed and programmed Ubiquiti Rockets and Nanos and connected them to Securus’ private network.

Aurora, Oh

• Installed and maintained complex mechanical equipment, ensuring operational efficiency and reliability in various retail environments.• Managed parts inventory and accurately completed daily documentation to support service operations and maintenance activities.

Frisco, Texas, United States

• Conducted comprehensive installations and routine maintenance of digital menu boards, computer systems, and network hardware, ensuring operational efficiency and reliability.• Independently executed site surveys and software upgrades for PC/Laptop applications across a range of vendors, maintaining meticulous records of time and expenses.• Coordinated with contractors and interfaced with multiple levels of management and support teams to ensure the timely resolution of service calls and successful project completion.

Marlton, New Jersey, United States

• Managed the installation and termination of a variety of cable networks, including CAT3, CAT5e, CAT6, Coaxial, and Fiber Optic, ensuring robust network infrastructure for telecommunications.• Implemented network racks, switches, patch panels, and wireless access points to facilitate reliable wireless networks within correctional facilities.

Philadelphia, Pennsylvania, United States

• Installed and maintained copper telephone lines and ADSL internet services, ensuring consistent customer connectivity.• Conducted installation and routine maintenance on customer and network telecommunications circuits and hardware.• Collaborated with Central Office staff to diagnose and resolve issues with customers lines, improving service reliability.• Utilized technical expertise in signal loss, attenuation, and tiling to optimize network performance in various physical environments.

Completed College Courses, Business Management

Culinary Arts/Chef Training

Activities and Societies: Lambda Chi Alpha

Diploma

Activities and Societies: FBLA, Computer Club, Drama Club, Thespians, Sphinx, Spanish Club