Christopher Ciulla Email & Phone Number

Murfreesboro, Tennessee

• Assist dealers with claim processing and coding via telephone and email• Subject Matter Expert for wiring harnesses and electrical concerns• Develop and maintain a thorough and in depth understanding of Nissan's and Infiniti's warranty policies• Collaborate with teams in and out of department on various projects to achieve mutual goals• Conducts transactions according to Assurances Products Claims policies and procedures to increase consistency of service to dealers and field personnel as well as to insure proper use of Warranty, Security Plus, and Goodwill Funds• Respond to and assist regional personnel with claim issues related to Assurance Products

Franklin, Tennessee

• Communicated with customers to validate concerns/issues and to ensure customer satisfaction• Troubleshooted and diagnosed in-depth vehicle drive train and electrical components to pinpoint the issue• Utilized latest equipment to ensure an accurate and safe repair• Promoted an environment of team work and learning via leadership and cross collaboration on daily workloads• Managed overall shop maintenance and cleanliness to encourage a safe productive work environment

Franklin, Tennessee

•Initiates automotive services and repairs by ascertaining performance problems and services requested•Develops estimates and quotes•Successfully writes work orders for repairs•Maintains customer rapport and records

Nashville, Tennessee

• Obtained and maintained proper delivery authorization and pickup documentation.• Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes.• Delivered customer orders to homes and places of business within established time frames. • Conducted daily DOT pre-trip and post-trip inspections according to a set checklist.• Maintained records required for compliance with state and federal regulations.• Interacted with customers and vendors in a friendly and timely manner.

Nashville, Tennessee

• Recruited, hired and trained new employees for various positions.• Successfully managed between 5 - 25 employees at any given time, all while maintaining production numbers, ensuring employee safety, and effectively managing time sensitive aspects. • Led regular stand-up meetings, events and continuous improvement projects with measurable goals.• Maintained and enforced a safe and clean working environment at all times.• Supervised production schedules, production quality and on time delivery.• Identified staffing and equipment needs, collected relevant data and wrote justifications for established needs.• Trained, developed and counseled employees to develop a high performing team.