Christopher Clack Email and Phone Number

Responsible for a £16M budget and the building of the fibre network within Southeast Wales a leader of a diverse team of two hundred strong employees and the utilisation/mobilisation of contracting resource to achieve strategic goals in line with scorecard objectives.Hosting/presenting roadshow events, including management meetings.Work Safe Home Safe principles.Opex/Capex Cost Controls.Sharing best practice and avoidance of SILO working.

Responsible for a £50M budget, a leader of over five hundred staff across Wales and the MidlandsHeavy Maintenance of legacy network including emergency reactive breakdowns, using Autofix Principles to update customers.Seasonal data usage to pinpoint weakness`s of asset and ensure structured investment and assurance of maximum ROI.Instrumental in change management feedback, avoiding trial bias and ensuring frontline operational feedback.Part of the Incident Management team… Show more Responsible for a £50M budget, a leader of over five hundred staff across Wales and the MidlandsHeavy Maintenance of legacy network including emergency reactive breakdowns, using Autofix Principles to update customers.Seasonal data usage to pinpoint weakness`s of asset and ensure structured investment and assurance of maximum ROI.Instrumental in change management feedback, avoiding trial bias and ensuring frontline operational feedback.Part of the Incident Management team, reacting/attending emergency chaired situational circumstances. Show less

I left Openreach in 2015 and joined BT Group in the above role, this was an opportunity to gain knowledge across the business and broaden my skills/experience.Maintenance and Provision of 3/4g antennas situated within the BT mast network, including waveguide replacement.Responsible for the backup power services to the BT estate and the electrification safety maintenance schedule.

Leading various teams within the Cardiff region during this period, sharing best practice and strengthening teams, recognised as a leader who created strong teams, evidenced by various high performance/team working reward and recognition awards via directors and engagement scores.Reactive maintenance and provision (T2R & L2C) ensuring urgent service restoration and provision of connectivity urgently, enhancing customer satisfaction and reducing SLA risk.Implementation of structured… Show more Leading various teams within the Cardiff region during this period, sharing best practice and strengthening teams, recognised as a leader who created strong teams, evidenced by various high performance/team working reward and recognition awards via directors and engagement scores.Reactive maintenance and provision (T2R & L2C) ensuring urgent service restoration and provision of connectivity urgently, enhancing customer satisfaction and reducing SLA risk.Implementation of structured safety plan and risk registers ensuring safe working environment for all staff responsible for and members of the public Show less

Maximining revenue from the field teams regarding missed opportunities and subsequently providing precise quotes for excess construction of the Openreach Network.Site visits and stakeholder management to secure agreed costs and ensuring the processing of ledgers.Ensuring accountability for developers opting to not contact Openreach and causing third party damage.

Reporting to the Service Delivery Manager, this role involved coaching and supporting team members to achieve their potential, identifying coaching/mentoring/counselling opportunities with a high support, high challenge approach.

Multi Skilled engineer serving the local community, repairing, and providing copper lines, owning an expansive engineering knowledge of the various telephony products sold. Delivering with a right first-time ethos. Customer service being the instrumental motivator to the self-satisfaction received within this role.