Christopher Clapp Email & Phone Number

United States

Houston, Texas, United States

Customer Service, inventory management.

Houston

Locate loads for empty trailers to haul. Dispatch to drivers and communicate with customers.

Houston, Texas

Building trains in the Houston area.

Houston, Texas

Houston, Texas Area

Freight Management for Oil and Gas company.• Lead a Kaizen project to improve processes for billing and image indexing.• Work with the company’s largest customer on Air and Ocean modes of transportation.• Lead weekly performance board update discussing performance matrix.• Have helped improve the customer’s KPI for on hand material.• Responsible for all HAZMAT processing though third party packer.• Have two to three employees to monitor through their daily processes and be available for questions and continued training. • Maintain customer visibility from pickup to delivery through constant contact with outside vendors and inside customers.• Perform daily audits on billing functions to ensure customer invoices are not rejected by customer.

Answer all phone calls and handle any complaints or questions. Coordinate Freight Carriers and Dispatch optimizing pricing and scheduling. Deal directly with customers either by telephone or electronically Respond promptly to customer inquiries Handle and resolve customer complaints Obtain and evaluate all relevant information to handle inquiries and complaints Perform customer verifications Process orders, forms, applications and requests Direct requests and unresolved issues to the designated resource Keep records of customer interactions and transactions Record details of inquiries, comments and complaints Record details of actions taken Communicate and coordinate with internal departments Follow up on customer interactions

Researching and planning the most appropriate route for a shipment. Arranging appropriate packing, delivery and warehousing of goods at their final destination. Negotiating contracts, transportation and handling costs; Obtaining, checking and preparing documentation to meet customs and insurance requirements, Packing specifications, and compliance with overseas countries' regulations and fiscalregimes Offering consolidation services by air, sea and road - ensuring cost-effective and secure solutions to small shippers with insufficient cargo to utilize their own dedicated units.Monitor and report on growing the revenue recovery program. Growing the revenue recovery for the Houston office to the top of the SW division.Responsible for closing and lockup of the facility.Cover and run dispatch for pickups and deliveries for 12 route drivers.Recognize and assist with AES requirements in U.S. Customs Clearances and Census Bureau matters.Contacted brokers and monitored shipments awaiting customs clearances.Produce routing grids and make them available for buildup personnel and ensure routing compliance.Monitor dock personnel and drivers to capture proper dimensions and weights.Obtain oversize authorization for extremely large or heavy freight.Locate additional trucking when required to handle specific locations outside the regular pickup and delivery areas.

Responsible for training new hires for duration of training process.Responsible for opening and closing procedures of till and tips.Maintained wait staff familiarity with drink of the month and how to sell them.

Responsible for marketing of company.Found and qualified leads for sales appointments.Performed outside sales and customer relations.Maintained mileage logs and work expenditures.

Responsible for the design and execution of a variety of business-to-business marketing projects.Maintained and updated company databases.

Assisted Business Developer at all times.Found and qualified leads for meetings with sales consultant.Researched potential client base.Took incoming orders.Maintained customer relations.

Responsible for the display set up of new promotions and overseeing from 4-12 employees per shift, as well as dealing with customer complaints, and delivering daily cash flow deposits.Was required to open the computer, run basic sales and labor reports, close down the computer.Run reports including the daily hours, sales, and payrolls, then report to main office.Drew up schedule for employees based on availability and requested time off.

Ba, Operations Management

High School Diploma, Mathematics