Aundria Johnson Email & Phone Number

Houston, Texas, United States

Lead Customer Advocacy team

St Louis, Missouri, United States

Conroe / Dallas Tx

Ensure quality service to clients from point of order entry to billing. Accountable for 15 Sales Managers, regional and segment management team and three independent representatives. Managed segment’s largest customer accounts North America and globally.• Resolved service, process, and product issues with major clients by identifying needs, committing to their success, and fostered loyalty with repeat business and referrals

Conroe, Tx

Drove development of short- and long-term marketing plan and project management. Created aftermarket product nomenclature and spec sheets. Supported engineer department through complete project lifecycle. Supported sales team of 30+ associates nationwide & international.

Managed aftermarket division, increased sales, developed marketing material and created plan to increase sales and margins• Increased margins by realigning smaller accounts to purchase through distributors, thus reducing account management and increasing volume per line item, and per PO. Enabled production lines to mfg. larger volume. • Very small budget allocated to department, thus creating updated marketing literature in house. Created and presented Web-Ex presentation and conference calls to promote business and educated customers on organization and new product offering to reduce travel expenses. Reduced travel expenses by visiting only largest-value customers and new opportunities. • Worked directly with team to streamline order to cash process, cross trained to interact and cover with multiple departments to ensure quality service to clients from point of PO receipt to shipment. Quarterly review and business strategy on voice of customer feedback, needs, expectations, improvements and feedback – immediately implementing in SOP.• Supervised CS team, worked with team to influence culture of organization, set and obtained goals for and with team, implemented professional image standards and cross training.

Bachelor’S Degree, Business Management, 3.00

Education record