Christopher Clark Email & Phone Number

Greater Atlanta Area/Remote

• Release Managemento Release schedule planningo Release schedule/content communication (internal/external)o Various sprint milestoneso Canary deploy & listeno Mobile app stores deployment• Coordination of all Beta testing/Pilotso Customer communicationo Processing of all executed beta agreementso Schedule and invite participants reoccurring beta callso Manage customer Communityo Real time interdepartmental communicationo Maintaining a list of beta volunteers and progress over a year +o Keep the beta on scheduleo Ensure a successful go live of beta functionality through scheduled communication and trainingo Apple Test Flight• Software Defect Tracking/Resolutiono Triagingo Prioritizationo Planningo Metricso Updateso Hotfix escalation/triagingo Analytics• Sprint Reviewo Schedule and host the callo Send inviteso Build the slide decko Record/post the call recordingo Disseminate this info across the business• SharePoint Administrator• Salesforce Administrator• Salesforce.com Community: Ideas• Build/maintain PowerBI Data Modelso Provide additional insight into data and present as necessaryo Inject new information into the data model as business needs changeo Unofficial Customer Health Metrics Consultant (internal)

Remote

Hosting and maintaining my own smart home platform with 1200 endpoints.If it has a wireless signal of any type, I can connect to it.Maintain roadmap and execution plan from discovery to deployment.Connect 100's of devices/softwares together via local communication/API/MQTT or whatever protocol it takes.Participate in/provide feedback/submit PRs on monthly betas prior to releases.Frontend and backend development in VScode with YAML and Python.Working knowledge of Github templates and automations for scalability.A further expansion of my developments skills; Over 1000 hours developing in last 6 monthsA continuing socialization bridging the gap from my day job in Product Management to moonlighting as a volunteer developer.

Greater Atlanta Area

*Build upon successful healthcare software sales and support track record*Sell additional products or services to existing HHP customers that compliment the best of breed home health and hospice software solutions*Nurture relationships with existing customers by prospecting, generating, and cultivating sales through effectively communicating Brightree's outstanding value proposition *Seek renewals, and sell additional extended services that will help customers be successful in their healthcare practice *Enhance customer relationships by matching their business processes to solutions, following a team oriented and customer-centric sales process, and show customers the overall value of fully utilizing Brightree solutions within their business*Identify key challenges with existing accounts*Promote/Implement solutions to overcome obstacles*Execute innovative ways to analyze size of opportunities for new and existing accounts

Tucker, Ga

Call on physicians, hospitals, skilled nursing facilities’ management, discharge planners, and case managers within an assigned territory to promote our hospice services. •Build and maintain client relationships. •Prepare business plans and maintain target lists. Prioritize accounts in accordance with the market sales plan. •Gather and organize account-related information and provide input on key customer opportunities, service line extensions and proposal or contract pricing.

Lawrenceville, Ga

• Understand and provide information on Medicare and insurance procedures, pricing information, and product information to referral sources.• Knowledge of medical terminology, Medicare/Medicaid/Pvt insurance guidelines, ICD-9 and HCPCS.• Assurance of clean paperwork before information is sent to reimbursement offices for billing and collection activities.• Established and maintain relationships with referral sources in the medical community by face to face visits and telephone conversations to encourage new revenue growth sources as well as repeat sources. • Follow up on referral sources or patients to identify problems with product or services and report to management.• Prepare for and participate in trade shows, exhibits and advertising campaigns. Conduct in-services for referral sources educating them in the use, application, and qualification of Lincare equipment and services.• Initiate resolution to complaints from referrals sources.• Responsible for obtaining a predetermined number of oxygen referrals per month. Identify and develop new referral sources.• Prepare and submit approved plans for sales territory management. Assist in the preparation of sales forecasts. Provide marketing information to management as requested and/or made available.

• Supervise, train, coach, and develop a 45 employee call center that handled 1500 daily inbound calls from customers and professionals ranging from customer service, billing, general inquiry, data entry, and troubleshooting.• Quality and efficiency metrics monitoring, reporting, and continuous improvement.• Roll out and implementation of new processes and standards across a nationwide company. Process engineering and database design. Designed and implemented a comprehensive training program.• Other HR functions related to the employment of 45 team and management members such as hiring, terminating, scheduling, payroll, benefits, insurance, FMLA, and other confidential employee maintenance.• Served as IT technical support for 45 seat call center with a complex PBX phone switch and Avaya hard phone and soft phone system using VOIP.

Valdosta, Ga

Manage 180 inbound phone calls daily while training and assisting other employees on learning their job function and strive to improve their performance. I worked for the Directv project as a remote agent and assisted other employees in two countries in their day to day roles. Execute 1 call resolution. Maintain AHI as well as sales performance goals. Continuously received compliment calls for my performance. I also worked in a brick and mortar call center for about 6 months for Convergys. Some of my accolades in this position were: Excellent Customer Service Skills. Strong written, verbal communication skills. Superior time management and prioritization skills. Proficiency with Mac OS X &/or Windows. Deductive Reasoning Skills. Problem resolution abilities. Technical support. Passion for technology. Excellent listening skills

Business, Management, Marketing, And Related Support Services

High School, Business Administration And Management, General, 3.5

Activities and Societies: Beta Club Voice of Democracy award 2000 and 2001