Christopher Clark Email & Phone Number

Springfield, Missouri, United States

• Train domestic and international staff in data collection practices and quarterly reporting, ensuring accurate and consistent data entry and management in Salesforce.• Conduct regular assessments and collaborate with leadership to improve data quality and staff proficiency across 3,800+ international program centers in 38 countries.• Update and maintain Key Performance Indicator (KPI) dashboards quarterly, providing critical insights to leadership.• Ensure timely receipt of quarterly data by coordinating with over 80 stakeholders, minimizing delays in the reporting cycle.• Developed and proposed new dashboards in Salesforce and Excel, enhancing data management systems and providing actionable insights for leadership.• Assist with the implementation of Logalto, a new Monitoring and Evaluation software, working closely with IT and leadership to develop the system's structure. This includes participating in meetings with key stakeholders.

North Wilkesboro

• Collaborated with the Senior Social Media Manager on a continual basis to optimize workflow in the areas of archiving and social media written responses for platforms with a total of over 10 million followers.• Worked alongside Samaritan's Purse and the Billy Graham Evangelical Association social media teams to field and respond to online inquiries/questions related to events and initiatives within both organizations.• Managed the archiving of analytics (KPI’s) for 7 social media platforms for present and future reference by use of Microsoft Excel spreadsheets and creation of quarterly reports through Sprout Social and Creator Studio.• Provided guidance and supervision for a college intern in social media, contributing to their training and development.

Boone, North Carolina, United States

• Moderated multiple social media platforms of the President/CEO. This involved tracking thousands of scams and threats on a daily basis.• Managed thousands of comment alerts in ZeroFox and provided feedback/modification suggestions through monthly virtual meetings. This included identifying a nearly untraceable occurrence that was the source of a worst-case scenario for the social media team. This attention to detail protected donors, supporters, and saved the organization thousands of dollars.

Broken Arrow, Ok

• Worked as a team with the driver to ensure safe transportation of children with special needs/disabilities. • Customer service and conflict management of children with severe behavioral issues.

Spokane, Washington Area

• Strategically planned and prepared for a movie event that promoted the company at over 500 locations in the U.S. Created Excel documents to help senior management keep track of committed volunteers at 60 of these locations. • Helped maintain/update customer accounts in Salesforce and communicated with current and past donors through phone calls, email, and mail. • Coordinated and assigned deadline-oriented tasks within the call center, facilitating engagement with both new leads and current donors through the utilization of Salesforce. This played a crucial role in maintaining the company's marketing processes.• Edited written articles from international partners for grammar and compliance. Posted articles to the company website through Wordpress; this included the creation and distribution of mass emails by use of Mailchimp. •Prepped and shipped company materials to donors.• Internal collaboration and uploading of company documents in SharePoint.

Boone, North Carolina

• Deadline oriented position that had set completion times for printed materials and web postings. Goal times varied per expectations of management and were consistently met or exceeded. • Corresponded with multiple print vendors and managed vendor contact information. • Learned new leadership and problem-solving skills through team meeting discussions regarding the efficiency of the print and web teams on a weekly basis. • Provided administrative help to management by creating excel spreadsheets for use in meetings. Ran errands around the business complex and to vendor locations to aid in collecting marketing samples, such as magazines, mugs, clothing and photos.

Colorado Springs, Colorado, United States

• Image editing of up to 2,000 images per day with a team of 15 average of up to 1,000 per day.• Quality assurance and data entry of thousands of child case studies. Invalid information required problem resolution through written communication to other parts of the world and across cultural barriers. • Transcription of visual and audio recordings. • Data entry to credit thousands of written letters each week.

• Data entry for creation of orders with thousands of components. Collaborated with the marketing team over the phone and through email to be sure that components and timelines met the expectations of the event. • Company material order assembly by hand and by use of machines, such as the folder, envelope stuffer, cutter and sealer. • Shipping management for dozens of orders each week. • Trained new employees through set procedures.

• Customer service through answering questions and processing payments. • Inventory checks and ordering of needed items.

Associate Of Technical Arts, Business Management, 3.54

Some courses of study included: Business Strategy, Business Communications, Marketing Analysis, Management Principles, Accounting, Human.

Bachelor'S Degree In Organizational Management, Non-Profit/Public/Organizational Management, 3.98 Gpa