Connector of people and dots! Having had opportunities at numerous jobs in my country, has permitted me to develop exceptional customer, technical & sales experience. This has allowed me to assist customers in the Caribbean, USA & Europe. Building myself a brand of world class excellence within customer service, has provided me the chance to connect with people from different ethnic backgrounds and cultures. Having done so has also broadened my understanding of customer needs and wants, which would be a great asset to any company. Paying attention to detail and understanding my client's needs has enabled me to foster great client relationships.Over the years I have gained multiple skills, two of them being empathy and active listening. This has helped with building great rapport and trust, increasing First Time Resolution (FTR) and repeat business from loyal customers. I continuously strive to deliver excellence on and off the phone. I am an energetic individual who is highly dedicated and who aims to promote growth within organizations. I enjoy interacting with new clients and adapt well in any environment, which helps whenever new opportunities are presented in my career path. I'm always open to any chance that will broaden my circle and help me further my growth within my career.I look forward to working for your company and being a part of your team no matter the location.