As the Chief Operating Officer at Heritage Home Health & Hospice, I oversee all aspects of business operations, quality assurance, and compliance for a leading provider of home health and hospice care services. With over 20 years of experience in the healthcare industry, I have a strong background in clinical care, executive leadership, and technology management.I am passionate about developing and implementing process improvements that enhance efficiency, customer satisfaction, and operational performance. Using data analysis, innovative problem-solving, and technical tools, I lead collaborative teams that deliver high-quality care and meet changing business needs. I also leverage my financial acumen and performance-driven communication skills to align organizational goals, strategies, and resources. My mission is to empower our staff, patients, and partners with the best possible care and support.