Christopher Coates Email & Phone Number

State College, Pennsylvania Area

• Interface with the retailer to increase size and scope of customer account by influencing how product is placed, promoted and displayed.• Review inventories, orders and customer credits for accuracy.• Conduct store walk through, complete necessary documentation and address store conditions with retailer.• Persuade managers to order and maintain product for maximum sales opportunities; suggest additional products to managers that would best fit the store.• Maintain quantity and quality of products on shelves by checking rotation of products and checking code dates to maintain product freshness.• Research and investigate any product or order discrepancies.• Plan and carry out daily schedules according to customer location; travel throughout the assigned territory, manage timelines to ensure completion of assigned requirements, respond to fluctuation in workload to deliver quality customer service.• Achieved approximately 35% product sales growth in territory during current year.

Lewistown, Pa

• Led teams and store programs through effective delegation and management of work, time, and resources• Secured appropriate staff coverage and assisted in the recruitment and selection processes • Increased sales by approximately 5% each year and maximized profit margins through forecasting, sales reports, store promotions, and sales programs • Inspired a service culture through encouraging and modeling superior customer service and the prompt resolution of all customer service issues • Trained and developed employees as needed, and identified and enforced procedures on employee performance issues • Managed inventory by ensuring shelves were stocked and displayed consistent with Lowe’s policy, maintained proper inventory levels• Decreased shrink and loss within the store by an average of 30% each year• Operated internal software systems and store equipment as needed• Mentored 6 associates that were promoted within the store• Recognized by corporate for outstanding customer service• Achieved and exceeded store sales target each year with company by approximately 3%

Latrobe, Pa

• Led teams and store programs through effective delegation and management of work, time, and resources• Secured appropriate staff coverage and assisted in the recruitment and selection processes • Increased sales by an average of 4% each year and maximized profit margins through forecasting, sales reports, store promotions, and sales programs • Inspired a service culture through encouraging and modeling superior customer service and the prompt resolution of all customer service issues • Trained and developed employees as needed, and identified and enforced procedures on employee performance issues • Decreased shrink and loss within the store by an average of 20% each year• Regional top gun store in 2010. Top sales increase for region compared to LY• Achieved sales increase during each year with company by an average of 4%• Increased average transaction by an average of 5% by adding items to customer purchase

• Led teams and store programs through effective delegation and management of work, time, and resources • Secured appropriate staff coverage and assisted in the recruitment and selection processes • Increased sales by an average of 3% each year and maximized profit margins through forecasting, sales reports, store promotions, and sales programs• Inspired a service culture through encouraging and modeling superior customer service and the prompt resolution of all customer service issues • Trained and developed employees as needed, and identified and enforced procedures on employee performance issues • Decreased shrink and loss within the store by an average of 15% each year• Managed inventory by ensuring shelves were stocked and displayed consistent with Wal-Mart policy, maintained proper inventory levels• Achieved assistant manager of the year 2005• Achieved regional store of the year in 2002• Achieved annual store sales increase 6 out of 7 years with company with an average increase of 3%