Christopher Coates Email & Phone Number

State College, Pennsylvania Area

• Interface with the retailer to increase size and scope of customer account by influencing how product is placed, promoted and displayed.
• Review inventories, orders and customer credits for accuracy.
• Conduct store walk through, complete necessary documentation and address store conditions with retailer.
• Persuade managers to order and maintain product for maximum sales opportunities; suggest additional products to managers that would best fit the store.
• Maintain quantity and quality of products on shelves by checking rotation of products and checking code dates to maintain product freshness.
• Research and investigate any product or order discrepancies.

Lewistown, PA

• Led teams and store programs through effective delegation and management of work, time, and resources
• Secured appropriate staff coverage and assisted in the recruitment and selection processes
• Increased sales by approximately 5% each year and maximized profit margins through forecasting, sales reports, store promotions, and sales programs
• Inspired a service culture through encouraging and modeling superior customer service and the prompt resolution of all customer service issues
• Trained and developed employees as needed, and identified and enforced procedures on employee performance issues
• Managed inventory by ensuring shelves were stocked and displayed consistent with Lowe’s policy, maintained proper inventory levels

Latrobe, PA

• Led teams and store programs through effective delegation and management of work, time, and resources
• Secured appropriate staff coverage and assisted in the recruitment and selection processes
• Increased sales by an average of 4% each year and maximized profit margins through forecasting, sales reports, store promotions, and sales programs
• Inspired a service culture through encouraging and modeling superior customer service and the prompt resolution of all customer service issues
• Trained and developed employees as needed, and identified and enforced procedures on employee performance issues
• Decreased shrink and loss within the store by an average of 20% each year

• Led teams and store programs through effective delegation and management of work, time, and resources
• Secured appropriate staff coverage and assisted in the recruitment and selection processes
• Increased sales by an average of 3% each year and maximized profit margins through forecasting, sales reports, store promotions, and sales programs
• Inspired a service culture through encouraging and modeling superior customer service and the prompt resolution of all customer service issues
• Trained and developed employees as needed, and identified and enforced procedures on employee performance issues
• Decreased shrink and loss within the store by an average of 15% each year