Christopher Coats Email & Phone Number

Buena Park, California, United States

Anaheim, California, United States

Training Manager – Custodial/Costuming, Facilities/Landscaping, Safety Services, and EntertainmentOversaw a staff of 1000+ trainers and the corporate training needs for all departments by organizing new training programs and strengthening existing programs. Developed new hire onboarding and cross training experiences for 8 departments. Designed training materials including operating/training guides, standard operating procedures, and knowledge/performance assessments. Managed the salaried onboarding process for new leaders.• Co-chaired a steering committee with the Emergency Response Team and Area Leaders to establish Emergency Response process and procedures for over 27,000 employees. Co-facilitated 8 Train-the-Trainer sessions for salaried leaders, within 6 months 196 leaders and 2,776 cast-members were trained.• Provided guidance and instruction to Area Operators to meet a one-month deadline in rolling out a scheduling feature for the company’s mobile app that assisted over 800 employees with the flexibility of changing their schedules.• Assured and maintained compliance of on-the-job, safety, and regulatory training with set standards, including safety in motion, electrical safety, confined spaces, fall protection, and powered industrial truck training. • Assisted 1000+ trainers in developing personal skills through trainer onboarding progression and development.• Replaced the 30 min. instructor led video on Hazardous Waste with a 10 min. video scripted, produced, and implemented by the training team saving the company % in staff time.• Executed several LMS curriculum development, end-user adoption, reporting, auditing, and training dashboards.

Anaheim, California, United States

Contributed to streamlining the opening of Disney California Adventure while spearheading onboarding and training functions. Managed guest and front office operations while assisting with check-in, check-out, and guest complaints resolution. Developed and maintained operational quality program; supported management in assuring the smooth management of key service levels and policies. Recruited and trained all new employees to assure complete understanding of corporate practices.• Supported in attaining rapid growth, including increasing revenues and profitability by providing exceptional service to clients.• Created and implemented entire administrative process to improve the department and increase accountability.