Use best practices to align strategic business projects, implementing procedures within Penske and Penske business partners, focusing on productivity and efficiency under heavy workloads. Successfully improved department productivity by 40% completing final phase project by structuring new ideas to overcome obstacles fitting Penske requirements. Accelerated department performance by 50% by restructuring knowledge guides to increase productivity and provide a better experience… Show more Use best practices to align strategic business projects, implementing procedures within Penske and Penske business partners, focusing on productivity and efficiency under heavy workloads. Successfully improved department productivity by 40% completing final phase project by structuring new ideas to overcome obstacles fitting Penske requirements. Accelerated department performance by 50% by restructuring knowledge guides to increase productivity and provide a better experience to clients. Conquered multiple projects during critical company transitions, building relationships with Penske associates and business partners. Proactively conducting research, creating new knowledge guides, and discovering new procedures with team leaders to provide better training within the department. Delivering excellent customer service, received multiple awards for world-class relationship-building, with associates and business clients, ensuring business success. Continuously improving business procedures to ensure higher productivity within the department, providing management insight on guides to be revised. Show less

Building relationships with 40+ companies assisting with software and maintaining PCs, to provide our clients with the ability to increase workflow and complete their business projects. Reduced call time by 75% utilizing ticketing systems and document procedures being applied, allowing the department to review performance. Increased productivity by 40% Performing enhancements for the department needing to improve their company structure. Completed tasks within the… Show more Building relationships with 40+ companies assisting with software and maintaining PCs, to provide our clients with the ability to increase workflow and complete their business projects. Reduced call time by 75% utilizing ticketing systems and document procedures being applied, allowing the department to review performance. Increased productivity by 40% Performing enhancements for the department needing to improve their company structure. Completed tasks within the department using technical manuals to perform procedures  Build relationships by providing excellent customer service to our clients.  Delivered resolutions to 40+ companies on PC installs, installing software, investigating issues, and updated guides on resolution. Show less