Christopher Cooper Email & Phone Number

New York, United States

United States

• Creatively assess workflows to develop and deploy processes and strategies to align with clients' evolving IT needs.• Coordinate cross functionally to deliver quality and thoughtful solutions that incorporate learnings and new technology into training and troubleshooting.• Collaborate with implementation, project, and account management teams to build and strengthen client relations.

United States

• Participate in hiring, training, and cultivating team efficiency to maximize quality and volume of work output.• Multitask across clients and tickets to organize, plan, deploy and strategize workflow. • Escalate challenges, improvements and calibrate changes needed to streamline processes.

• Receive, process, install software, configure, and ship PCs while maintaining logs and updating tickets. • Install and configure desktop/laptop hardware such as GPUs, Hard drives, RAM, etc. • Communicate with end users to obtain credentials, communicate status, and update clients.

Greater New York City Area

• Create, forecast, and implement allocation strategies to identify risks, challenges and opportunities for in-season planning of all Gap Outlet Baby and some Toddler divisions.• Report, analyze and assess sales metrics and inventory position to establish replenishment strategies and drive results. • Hindsight prior year and seasonal selling performance to plan and strategize inventory needs based on color, size and silhouette by department and category.

New York, New York

• Manage product life cycle via allocation, replenishment and pricing strategies based on business trends and promotions.• Hindsight promo performance, size selling, allocation, and markdown performance to fine tune quarterly strategies and identify opportunity for product.

New York City

• Provide above and beyond guest service through product knowledge, promotions, and upselling.• Multitask through cashiering, store recovery and replenishing of merchandise, guest engagement, hosting special events and general store maintenance.

Long Island City, New York

• Organize, manage, and price on site goods for allocation, distribution, and sales. • Facilitate sales by providing customer service through knowledge of on hand inventory, touring location and detailing process for purchases and cashiering.

• Analyze and report sales patterns to establish promotional cadences, replenishment, consolidations, and transfers. • Manage inventory life cycle, incorporating selling strategies to maximize positive gross margin and sell through.

• Maintain customer satisfaction to contribute to the success of the organization and build and retain client base.• Oversee company wide escalations, compile and review reporting surveys, identify opportunities for change.

• Present available product strategically to maximize sales and increase inventory turnover.• Work overnight shift to prepare Times Square Flagship store for high volume foot traffic.

• Facilitated manufacturing, production and order fulfillment of sales program and interfaced with clients to coordinate successful implementation• Grew and maintained business with over 400 accounts for order placement, inventory selection, product information and customer service

• Worked closely with retail stores to provide quality customer service and meet demands to satisfy consumer standards

• Handled high call volume to place and monitor incoming and outgoing orders.• Work in team environment that utilized information from procurement, production and shipping to give the most up to date and accurate information on special and bulk orders

• Worked with jewelry retailers such as Starboard, Boscov's, Ross Simmon's, Sherwood, Migerobe, and Don Roberto• Organized client meetings by preparing product presentations with price point proposals according to customer's demographics

• Responsible for billing and shipping regulations, detailing purchase order status, review and create invoices, memos and returns• Monitored order process and addressed errors to eliminate charge backs and economically meet client deadlines